Luis Ruiz
Eagle Pass,TX
Summary
Network Manager with 16 years of experience in delivering robust network infrastructure across diverse sectors including casino, hospitality, education, and municipal environments. Demonstrated ability to manage complex projects and lead IT teams to ensure high availability of mission-critical systems. Expertise in infrastructure planning, vendor management, and virtualization, with a strong focus on cross-functional collaboration. Recognized for combining technical proficiency with strategic organizational vision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Network Manager
Kickapoo Lucky Eagle Casino
Eagle Pass, USA
03.2021 - Current
- Training five network and systems staff who are still developing core skills; continue to lead technical execution on critical projects while they build the experience needed to take on more responsibility.
- Led transition of acquired hotel systems (Opera PMS, Mitel, Ruckus, Oracle VM), reducing Opera maintenance time by 60% and improving uptime.
- Supported CapEx planning by researching solutions, coordinating vendor quotes, and identifying cost-saving opportunities.
Network Engineer
Kickapoo Lucky Eagle Casino
Eagle Pass, USA
12.2014 - 03.2021
- Maintained and optimized critical network infrastructure, supporting gaming operations, customer services, and internal systems with high uptime and reliability.
- Upgraded core Nexus switches—the backbone of casino operations—with near-zero downtime, improving speed, reliability, and capacity for future growth.
Network Technician
Kickapoo Lucky Eagle Casino
Eagle Pass, USA
12.2012 - 12.2014
- Provided hands-on support for network infrastructure, troubleshooting and configuring Cisco-based systems and Windows environments, ensuring network reliability and efficient operation.
- Configured 200 switches for Casino phase 2 expansion, supporting new food venues, bars, a stage, and connecting with the hotel network.
Field Technician
Kickapoo Lucky Eagle Casino
Eagle Pass, USA
12.2012 - 12.2014
- Resolved escalated tickets and developed documentation to assist frontline support.
Service Desk Technician
Kickapoo Lucky Eagle Casino
Eagle Pass, USA
07.2011 - 12.2012
- Delivered support for desktops, gaming systems, POS, and Casino applications.
Owner
AggressiveFix Computer Repairs
Eagle Pass, USA
01.2010 - 01.2011
- Delivered computer repair, virus removal, and network setup for 40+ residential/business clients.
I.T. Technician
SouthWest Texas Junior College
Eagle Pass, USA
01.2009 - 01.2010
- Supported staff and faculty with technical issues; improved lab and classroom networks.
I.T. Intern & Tech
Eagle Pass City Hall & PC Doctor Computer Shop
Eagle Pass, USA
01.2008 - 01.2009
- Assisted with troubleshooting and system deployment for the city’s IT department and provided computer repair services for local customers.
Education
A.A.S. - Computer Information Systems
SouthWest Texas Junior College
Eagle Pass, TXSkills
- IT operations management
- Project management
- Budget oversight
- Team development
- Vendor negotiation
- Service level agreement management
- IGT CMS and Opera PMS
- Telephony systems (Mitel, Avaya)
- Property management systems (Duetto, Micros)
- Access control systems (Saflok)
- Network solutions (Ruckus Wi-Fi, Cisco Catalyst/Nexus/Meraki)
- Firewall management (Fortinet, Palo Alto)
- Network protocols (VLANs, DNS/DHCP/NTP)
- Active Directory administration
- VMware ESXi/vSphere expertise
- Data backup solutions (Veeam)
- Linux server administration (Oracle/Debian)
- Windows Server management
- Monitoring tools (SolarWinds, Splunk)
- Network analysis (Wireshark)
- SecureLink implementation
Certification
- ITIL Foundation
- Project Management Professional (PMP), Studying
- Cisco Certified Network Associate (CCNA),
- Badge: https://www.credly.com/badges/04940f2f-25c3-49d0-9ed3-8be3c8aa5be6/public_url
- VMware Certified Professional (VCP),
- Badge: https://www.credly.com/badges/3f9ac623-ae16-4012-b6db-52264cb58f72/public_url
- Microsoft Azure Administrator: Cloud, Studying
Timeline
Network Manager
Kickapoo Lucky Eagle Casino
03.2021 - Current
Network Engineer
Kickapoo Lucky Eagle Casino
12.2014 - 03.2021
Network Technician
Kickapoo Lucky Eagle Casino
12.2012 - 12.2014
Field Technician
Kickapoo Lucky Eagle Casino
12.2012 - 12.2014
Service Desk Technician
Kickapoo Lucky Eagle Casino
07.2011 - 12.2012
Owner
AggressiveFix Computer Repairs
01.2010 - 01.2011
I.T. Technician
SouthWest Texas Junior College
01.2009 - 01.2010
I.T. Intern & Tech
Eagle Pass City Hall & PC Doctor Computer Shop
01.2008 - 01.2009
A.A.S. - Computer Information Systems
SouthWest Texas Junior College
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