Luis Ruiz
Phoenix
Summary
Professional with substantial experience in medical coordination, skilled in managing patient care and healthcare logistics. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Adept at handling complex schedules, coordinating multidisciplinary teams, and ensuring compliance with healthcare regulations. Known for reliability and effective communication, fostering cohesive and efficient work environment. Energetic and positive individual with strong interpersonal and communication skills. Knowledgeable about operational procedures and customer service, bringing effective team coordination and training abilities. Capable of fostering productive work environment that enhances team performance.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Medical Assistant III
Common Spirit
Phoenix
02.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Collected and documented patient medical histories accurately.
- Educated patients on treatment plans and medication usage effectively.
- Maintained electronic health records with confidentiality and precision.
Lead Medical Coordinator
Southwest Key Program
Mesa
06.2024 - 02.2025
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Ensured accurate record-keeping by diligently maintaining electronic health records and updating patient information as needed.
Certified Medical Assistant
Banner Health Lung Institute & Pediatrics
Phoenix
06.2022 - 06.2024
- Vital Signs & Measurements, Specimen Handling, Medication Administration, Take Medical History & Assist with Patient Forms, Wound Care, Basic Surgery Set-up & Patient Preparation, Medical Asepsis & Sterilization, Specimen Labeling, OSHA Guidelines, Medical Terminology, Urinalysis, Universal Infection Control, Blood Composition, Capillary Procedures, Butterfly Techniques, Vacutainer System, Venipuncture Procedure, Basic Pharmacology, Emergency Procedures, Exam Room Set Up, H & P Examinations, Injections, Rooming Patients, Taking Vital Signs, Human Anatomy, Verifying Insurance, Charting & Filing, Taking payments, Telephone Etiquette, Medical Histories, Insurance Verification, Electronic Data Entry, Appointment Scheduling, Patient Identification, BLS Certification, CCMA Certification
Sales Representative
T-mobile
Phoenix
02.2019 - 06.2022
- Provided accurate, valid and complete information by using the proper methods/tools.
- Met personal/team sales targets and call handling quotas.
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
- Kept records of customer interactions, processed customer accounts and filed documents.
- Followed communication procedures, guidelines and policies.
- Reviewed or made changes to customer accounts.
- Researched answers or solutions as needed.
Medical Assistant
Arizona Endocrinology Center
Phoenix
01.2021 - 06.2022
- Vital Signs & Measurements, Specimen Handling, Medication Administration, Take Medical History & Assist with Patient Forms, Wound Care, Basic Surgery Set-up & Patient Preparation, Medical Asepsis & Sterilization, Specimen Labeling, OSHA Guidelines, Medical Terminology, Urinalysis, Universal Infection Control, Blood Composition, Capillary Procedures, Butterfly Techniques, Vacutainer System, Venipuncture Procedure, Basic Pharmacology, Emergency Procedures, Exam Room Set Up, H & P Examinations, Injections, Rooming Patients, Taking Vital Signs, Human Anatomy, Verifying Insurance, Charting & Filing, Taking payments, Telephone Etiquette, Medical Histories, Insurance Verification, Electronic Data Entry, Appointment Scheduling, Patient Identification
Crew Trainer
McDonald
Phoenix
02.2017 - 02.2019
- Maintained working knowledge of restaurant's policies and procedures.
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
- Built and maintained internal and external customer satisfaction.
- Assisted supervisors to identify and resolve issues in the restaurant.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Mastered point-of-service (POS) computer system for automated order taking.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly, and presentation.
- Assisted management with inventory control and stock ordering.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved complaints promptly and professionally.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
Education
Medical Assistant -
UEI College
Phoenix, AzHigh School -
Central High School
Phoenix, AzBachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ 04.2024 - 02.2026
Skills
- Bilingual
- Good communication skills
- Leadership and initiative
- Active listener
- Fast learner
- Adaptability
- Responsible
- Accountable
- Trustworthy
- Problem-solving
- Customer service
Languages
- English
- Spanish, Native or Bilingual
- English, Native or Bilingual
Timeline
Medical Assistant III
Common Spirit
02.2025 - Current
Lead Medical Coordinator
Southwest Key Program
06.2024 - 02.2025
Bachelor of Science - Nursing
Grand Canyon University
04.2024 - 02.2026
Certified Medical Assistant
Banner Health Lung Institute & Pediatrics
06.2022 - 06.2024
Medical Assistant
Arizona Endocrinology Center
01.2021 - 06.2022
Sales Representative
T-mobile
02.2019 - 06.2022
Crew Trainer
McDonald
02.2017 - 02.2019
Medical Assistant -
UEI College
High School -
Central High School