Luis Sanchez
Bloomington,MN
Summary
Dynamic professional with a proven track record in customer service and care, notably at IHS, where I enhanced client satisfaction and resolved complaints efficiently. Skilled in problem-solving and fostering positive customer interactions, I excel in fast-paced environments, contributing to team success and operational excellence. Demonstrates exceptional accuracy in transactions and a commitment to creating welcoming atmospheres.
Overview
3
3
years of professional experience
Work History
Queue Agent
IHS
05.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Barista
Coffee And Bagel Connection
12.2022 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cashier
Colonial Market
07.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Richfield College Experience Program
Richfield, MNSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Queue Agent
IHS
05.2024 - Current
Barista
Coffee And Bagel Connection
12.2022 - 08.2024
Cashier
Colonial Market
07.2021 - 10.2021
Richfield College Experience Program