Zachary Dahmani

• Handled and promptly resolved customer complaints to maintain professional relationships.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Resolved caller issues quickly and thoroughly.
• Informed clients of policies and procedures.

Job Description:

The Operations Worker at the Minnesota State Fair is a vital member of the team responsible for ensuring the smooth functioning of the fair's daily operations. They handle a myriad of tasks that ensure attendees have a pleasant experience and that all vendors, performers, and other stakeholders can operate efficiently.

Key Responsibilities That I Had:

Setup and Teardown: Assist in the setup of fairground infrastructure, including stalls, seating, signage, and other necessary equipment. Post-event, help with teardown and cleanup.

Maintenance and Repair: Monitor fairgrounds for any maintenance needs, report major issues, and undertake minor repairs and fixes as needed.

Traffic and Parking Management: Assist in directing vehicular and pedestrian traffic to ensure smooth flow and safety. May be required to help in designated parking zones.

Vendor Assistance: Provide support to vendors as needed, ensuring they have the necessary resources and responding to their operational queries.

Sanitation: Monitor and maintain cleanliness in public areas, restrooms, and other facilities. Ensure garbage bins are emptied and the grounds are free from litter.

Safety Protocols: Understand and enforce the fair's safety protocols, helping to manage crowds, identify potential hazards, and assist in emergency situations.

Customer Service: Serve as a point of contact for fair attendees, answering questions, providing directions, and assisting with any concerns.

Other Duties: Depending on specific needs, may also assist with ticketing, ride operations, animal care in exhibition areas, or other roles as assigned by supervisors.

Qualifications:

Must be 18 years of age or older.

High school diploma or equivalent.

Prior experience in event operations, customer service, or related fields preferred.

Ability to work in a fast-paced, dynamic environment.

Strong communication and interpersonal skills.

Physical ability to stand for extended periods and perform tasks that may involve lifting, pushing, or pulling.

Willingness to work in various weather conditions.

Benefits:

Competitive hourly wage.

Employee discounts on food and merchandise.

Opportunity to experience the fair from behind the scenes.

A dynamic, fun, and community-oriented work environment.