Luis Sanchez G.
Flushing,NY
Summary
Bilingual (English/Spanish) customer service professional with over five years of experience supporting clients, coordinating schedules, maintaining records, and delivering exceptional service in fast-paced environments. Skilled in troubleshooting issues, managing multiple priorities, and communicating effectively with customers and team members. Proficient in Microsoft Office, Excel, and data management systems, with a strong commitment to providing efficient and professional field support.
Overview
8
8
years of professional experience
Work History
Clinical Coordinator
AccentCare
Brooklyn, NY
07.2021 - Current
- Provide professional customer support and resolve client inquiries in a fast-paced environment.
- Coordinate schedules and communicate with clients and staff to ensure timely service.
- Maintain accurate records and documentation.
- Troubleshoot operational and communication issues.
- Collaborate with team members to deliver quality service and improve customer satisfaction.
Production & Administrative Assistant
LIF Industries
Port Washington, NY
08.2020 - 07.2021
- Organized invoices, customer orders, and operational records.
- Assisted with workflow coordination and administrative support.
- Maintained accuracy and attention to detail in daily operations.
- Supported team productivity and timely completion of tasks.
Customer Service Associate
OTG Management Inc.
Queens, NY
04.2019 - 03.2020
- Assisted customers with orders and requests in a high-volume environment.
- Processed transactions using digital systems and tablets.
- Delivered excellent customer service and resolved issues promptly.
- Worked collaboratively to ensure customer satisfaction.
Customer Service / Food Service Associate
Burger King
Queens, NY
12.2018 - 04.2019
- Assisted customers with orders and transactions.
- Maintained cleanliness and organization standards.
- Ensured accurate order fulfillment and customer satisfaction.
Skills
- Bilingual: English and Spanish
- Customer Service Excellence
- Technical Troubleshooting
- Field Support Operations
- Problem Solving and Critical Thinking
- Microsoft Office (Word, Excel, Outlook)
- Data Entry and Documentation
- Time Management and Organization
- Team Collaboration
- Professional Communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Clinical Coordinator
AccentCare
07.2021 - Current
Production & Administrative Assistant
LIF Industries
08.2020 - 07.2021
Customer Service Associate
OTG Management Inc.
04.2019 - 03.2020
Customer Service / Food Service Associate
Burger King
12.2018 - 04.2019