Luis Santa Cruz
Manasquan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Conscientious Manager trained in AED, CPR and recreation oversight. Accomplished in keeping programs fun, engaging and safe for participants. Diligent about enforcing rules and skilled in motivating staff.
Overview
21
21
years of professional experience
Work History
Director of Coaching PDA Shore Girls
Player's Development Academ
08.2013 - Current
- Supported execution of development program to retain and grow coaching staff.
- Directed training, conditioning and performance of sports program and led and supervised coaches in efforts with assigned teams.
- Organized and supervised total sports and coaching program.
- Guided and assisted coaches in writing training exercises for private youth coaching sessions.
- Responsible for Day -Day operations including staffing
Divisional Sales Manager
Cross Country Mortgage
09.2021 - 10.2024
- Streamlined internal communication channels for better collaboration between departments, ultimately increasing overall efficiency within the division.
- Consistently achieved top-ranking status within the company''s regional divisions based on outstanding performance metrics.
- Developed and executed targeted marketing campaigns for increased brand visibility and customer acquisition.
Lending Manager
JP Morgan Chase
08.2018 - 08.2021
- Leveraged market insights to identify growth opportunities and expand the organization''s lending operations.
- Conducted weekly one-on-one meetings with employees to provide performance evaluations, resolve issues, and answer questions.
- Analyzed economic trends and competitor activity to inform strategic decision-making regarding product offerings and pricing strategies.
- Optimized underwriting guidelines, resulting in improved decision-making accuracy for loan applications.
Retail Market Manager
PNC Bank
08.2016 - 08.2018
- Enhanced customer experience with personalized service and prompt resolution of complaints.
- Coordinated promotional events, driving foot traffic and increasing overall sales revenue.
- Expanded store''s customer base by introducing a loyalty program that rewarded repeat customers with exclusive offers and discounts.
- Reinforced brand values consistently throughout all aspects of store management, ensuring a cohesive message was communicated to customers at all times.
Area Sales Manager
Wachovia/Wells Fargo
08.2003 - 08.2016
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
Education
Business Marketing Major ,Psychology Minor
St.Peter's College
Jersey City, NJSkills
- Mentoring abilities
- Training delivery
- Staff Development
- FID Gun Permit
- CCW (Conceal Carry Permit)
- SORA Trained and Certified
- Problem-Solving
- Attention to Detail
Fitness
I enjoying working out in many different ways i.e. Weight lifting, running, Paddle Boarding, playing sports and Hiking.
Languages
Spanish
Professional Working
Timeline
Divisional Sales Manager
Cross Country Mortgage
09.2021 - 10.2024
Lending Manager
JP Morgan Chase
08.2018 - 08.2021
Retail Market Manager
PNC Bank
08.2016 - 08.2018
Director of Coaching PDA Shore Girls
Player's Development Academ
08.2013 - Current
Area Sales Manager
Wachovia/Wells Fargo
08.2003 - 08.2016
Business Marketing Major ,Psychology Minor
St.Peter's College
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