Luis Seda

• Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
• Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
• Maneuvered items carefully through narrow hallways and doorways to prevent damage.
• Moved furniture and boxes using utility dolly and truck ramp.

• Ensured accurate and timely product deliveries, boosting customer satisfaction.
• Safely operated vehicles in congested areas, maintaining zero traffic violations.
• Completed rush deliveries efficiently to meet tight deadlines and customer demands.
• Loaded trucks securely to prevent damage during transport.
• Utilized GPS and maps for optimal route selection, ensuring punctual deliveries.
• Executed scheduled hours and additional shifts during peak periods.
• Delivered packages to residential and business locations reliably.

• Established rapport with customers by demonstrating empathy and seeking equitable resolutions.
• Processed payments and accurately applied them to customer balances.
• Maintained high call volume while meeting demands of a fast-paced team.
• Negotiated successful full balance collections through tailored payment plans.
• Achieved strong debt collection results by leveraging negotiation expertise.
• Provided outstanding customer service during collection calls, ensuring professionalism at all times.
• Enhanced productivity through effective time management and prioritization of tasks.
• Consistently exceeded monthly targets by employing robust account management strategies.

• Enhanced customer relations by addressing issues promptly, leading to improved client satisfaction.
• Drove sales revenue growth through the development of targeted sales strategies.
• Fostered lasting client relationships via exceptional service and consistent follow-up interactions.
• Motivated a successful sales team by offering coaching and performance-based incentives.
• Organized regular meetings to review sales progress, exchange best practices, and define targets.
• Nurtured existing customer relationships while exploring new ones based on identified needs.
• Oversaw key account management efforts, strengthening loyalty and increasing repeat business.

Managed approximately 500 accounts daily to ensure client satisfaction and retention.