Professional Summary
Overview
Work History
Education
Skills
Timeline

Luis Sena

Citibank
San Antonio,TX
10
years of professional experience

Dynamic specialist skilled in team collaboration and expert problem solving with a decade of experience in retail.. Experience in overseeing check operations and Escalations implementing new procedures to enhance transaction accuracy and efficiency, ready to drive impactful improvements.

Work History

Check Operations\ Escalations Specialist

4 Years 7 Months
Citibank | 03.2022 - Current
  • Executed daily card settlement reconciliations to align internal systems merchant accounts with card networks.
  • Oversee check operations while implementing new procedures to enhance accuracy and efficiency in transaction processing.
  • Maintained adherence to internal policies, regulatory requirements, and payment network standards to support compliance operations and risk mitigation.
  • Monitored flagged transactions to support fraud investigations and maintain risk controls through escalation of suspicious activity.
  • Evaluated payment workflow processes to reduce friction and support smoother payment operations through automation and system enhancements.

Cashier/Curbside Specialist

5 Years 10 Months
H-E-B Grocery | 08.2016 - 06.2022
  • Processed customer transactions using point-of-sale systems to support smooth retail operations.
  • Maintained accurate cash drawer and balanced registers at end of shifts to support daily cash-handling accuracy.
  • Assisted customers with inquiry handling, information clarification, and high-quality service delivery.
  • Managed inventory restocking to ensure continuous product availability on sales floor.
  • Front-end specialist coordinated checkout operations and customer traffic to maintain smooth service, addressed customer needs, corrected transaction errors, processed substitutions, and handled concerns in a timely manner.
  • Coordinated order fulfillment for curbside operations by accurately picking, packing, and staging online orders for delivery to customers’ vehicles.
  • Coordinated daily store opening and closing, including opening/closing processes, email communications, and cleaning plus security checks for registers and curbside systems and equipment.
  • Handled order change processing, refund and return requests, and product inquiry support with friendly, efficient customer service.

Education

High School Diploma

McCollum High School | San Antonio, TX

Skills

Documentation management
Quality assurance
Expert problem solving
Process documentation
Management collaboration
Cross-functional collaboration
Team performance improvement
Team building
Operational efficiency
Team coordination
Can Speak and Know Spanish
Bilingual in Spanish

Timeline

Check Operations\ Escalations Specialist

Citibank
03.2022 - CurrentRead More

Cashier/Curbside Specialist

H-E-B Grocery
08.2016 - 06.2022Read More

McCollum High School

High School Diploma
Read More

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Luis Sena