Luis Smith
Self-Employed
Austin,Texas
9
years of professional experience
Service-oriented professional with expertise in delivering personalized customer support, addressing concerns, and leading teams in diverse environments. Strong communication, active listening, and problem-solving skills enhance customer experiences and resolve escalated issues effectively. Proven capability in managing client information and swiftly adapting to new processes.
Work History
Energy Specialist
1 Year 10 Months- Communicate directly with residential and commercial clients to understand their energy usage, answer questions, and provide personalized recommendations to help reduce consumption and utility costs.
- Manage and analyze client and program information using Microsoft Power BI and Excel, ensuring accurate records and supporting efficient customer service and program operations.
- Develop and maintain a OneNote knowledge base of processes, procedures, and best practices to support consistent service and assist with onboarding and training new team members.
Freelance Photographer & Editor
6 Years 9 Months- Provide personalized photography and photo/video editing services for individual and small-business clients, communicating with clients to understand their needs and deliver services that meet their expectations.
- Tutor students in long-form writing, providing individualized guidance, clear feedback, and support to help them communicate their ideas effectively.
- Collaborated with students, faculty, and staff as a staff photographer for the school newspaper, coordinating photography needs and producing accurate, timely visual content.
Team Lead, Media Support & Technical Advisor
3 Years- Led a team of technical advisors providing customer-focused troubleshooting and support for media and device-related issues, ensuring customers received clear and effective solutions.
- Resolved escalated customer concerns while coaching team members on communication, problem-solving, and service skills to improve the overall customer experience.
- Led daily store operations, ensuring seamless customer experience and team alignment.
Sales Representative
2 Years- Helped customers find products and navigate store layout on the sales floor by answering questions, helping locate products, and providing friendly, attentive service.
- Helped customers identify products based on their needs while maintaining a positive and welcoming shopping experience.
- Supported daily store operations, including maintaining an organized sales floor and assisting with general store responsibilities.
Team Lead
2 Years- Supervised daily operations and a team of staff, ensuring consistent customer service, quality standards, and efficient workflow.
- Supported team members throughout daily operations, addressing questions and helping resolve customer concerns to maintain a positive experience.
- Assisted with coordinating staff responsibilities and maintaining smooth operations during busy periods.
Education
B.S. - Environmental Engineering
No Degree - Cybersecurity coursework
Skills
Data Management & Entry
Microsoft Office & Excel
Problem Solving
Issue resolution
Customer & Client Service
Escalation management
Active Listening
Conflict Resolution
Team Leadership
Training & Coaching
Multitasking & Prioritization
Attention to Detail
Timeline
Energy Specialist
CLEAResult
12.2024 - CurrentRead More
Team Lead, Media Support & Technical Advisor
Apple
01.2021 - 01.2024Read More
Freelance Photographer & Editor
Self-Employed
01.2020 - CurrentRead More
Sales Representative
Academy Sports + Outdoors
01.2019 - 01.2021Read More
Team Lead
Car Wash
01.2018 - 01.2020Read More
The University of Texas At Austin
B.S. from Environmental Engineering
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University of Texas At San Antonio
No Degree from Cybersecurity coursework
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