LISA MEDINA
Manchester
Summary
Experienced professional seeking to leverage strong customer service and administrative skills to support families and improve community services in Connecticut. Fluent in Spanish with a focus on improving service delivery and client satisfaction.
Overview
19
19
years of professional experience
Work History
Eligibility Service Specialist
United Way Inc.
Rocky Hill, CT
03.2021 - Current
- Verify client information and determine eligibility for childcare programs.
- Explain application processes and assist clients in completing applications.
- Perform data entry in state and county systems and re-determine eligibility and benefits.
- Collaborate with various departments to improve service efficiency.
Customer Service Representative
United Way Inc.
Rocky Hill, CT
10.2019 - 03.2021
- Provided information on eligibility requirements for Care 4 Kids program.
- Made referrals, documented cases, and ensured accurate data entry.
- Managed high call volumes and maintained accurate client records.
Warehouse Associate
Amazon Fulfillment Center
North Haven, CT
08.2019 - 02.2021
- Picked customer orders and ensured quality assurance and policy compliance.
- Worked in receiving and palletizing, ensuring accurate order fulfillment.
Customer Care 1
Faneuil
Bristol, CT
08.2018 - 06.2019
- Processed Husky Healthcare insurance applications and managed client inquiries.
- Used ImpaCT system for eligibility determination and benefits issuance.
Customer Service Representative
Suburban Transportation
Plainville, CT
05.2016 - 05.2018
- Scheduled appointments for Medicaid/Medicare clients and processed payments.
- Handled clerical tasks and client inquiries efficiently.
Medical Receptionist
All Women's Health Center
Clearwater, FL
07.2014 - 10.2015
- Assisted patients with appointments, processed paperwork, and answered phones.
Customer Service Representative
Wheelchair Transport Services
Clearwater, FL
08.2013 - 07.2014
- Scheduled appointments for Medicaid/Medicare clients and processed payments.
Customer Service Supervisor
TMS Management
Clearwater, FL
11.2006 - 06.2013
- Managed patient interactions and provided excellent customer service.
- Ensured effective communication between patients and staff.
Education
Associate’s Degree - Science and Health Medical Administration
Ultimate Medical Academy
Clearwater, FL01-2015
Skills
- Call Center Operations
- Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook)
- Data Management & Entry
- Customer Service Oriented
- Time Management & Multitasking
- Conflict Resolution & Critical Thinking
- Fluent in Spanish
- Professional telephone demeanor
- Clerical support
- Follow-up skills
- Call management
Timeline
Eligibility Service Specialist
United Way Inc.
03.2021 - Current
Customer Service Representative
United Way Inc.
10.2019 - 03.2021
Warehouse Associate
Amazon Fulfillment Center
08.2019 - 02.2021
Customer Care 1
Faneuil
08.2018 - 06.2019
Customer Service Representative
Suburban Transportation
05.2016 - 05.2018
Medical Receptionist
All Women's Health Center
07.2014 - 10.2015
Customer Service Representative
Wheelchair Transport Services
08.2013 - 07.2014
Customer Service Supervisor
TMS Management
11.2006 - 06.2013
Associate’s Degree - Science and Health Medical Administration
Ultimate Medical Academy