Alexius Holland
Troy
Summary
Empathetic and results-driven Customer Support Specialist with 9+ years of experience in healthcare, retail, and remote service environments. Skilled in high-volume inbound and outbound calls, first-call resolution, CRM navigation, and HIPAA-compliant documentation. Proven ability to deliver accurate, compassionate support in fully remote, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Public Assistance Eligibility Specialist
Department of Children and Family Services
12.2025 - Current
- Assisted clients in completing eligibility applications for various programs.
- Reviewed documentation to determine compliance with program requirements.
- Provided guidance on eligibility criteria and application processes.
- Coordinated communication between clients and external agencies for support services.
Stockroom Associate
Ross Dress for Less
09.2025 - 12.2025
- Utilized scanning technology to track inventory levels and streamline restocking processes.
- Assisted in inventory management by accurately labeling and sorting products.
- Received and organized merchandise deliveries to maintain stock room efficiency.
Patient Success Specialist (Contract)
Natera
03.2025 - 05.2025
- Handled high-volume inbound and outbound calls to assist patients with billing, scheduling, and account updates.
- Processed transactions, facilitated payment plans, and ensured accurate documentation in CRM and EHR systems.
- De-escalated frustrated patients with empathy and professionalism, achieving first-call resolution and maintaining trust.
- Maintained precise call notes and patient documentation to ensure compliance and data integrity.
Medical Receptionist
The Center for Pain
11.2024 - 02.2025
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted in processing insurance claims, ensuring accuracy and compliance with policies.
- Maintained patient records and confidential information using electronic health record systems.
Assembly Line Worker
Kimber
12.2019 - 05.2020
- Operated assembly line machinery to ensure efficient production flow.
- Assembled components according to quality standards and specifications.
- Conducted regular equipment checks to maintain operational efficiency.
- Collaborated with team members to meet daily production targets.
Education
Bachelor of Science - Business/HRM
Troy University
Troy, ALSkills
- Customer Service & Support
- Inbound & Outbound Call Handling
- Problem Resolution
- Call Documentation
- CRM Navigation (Salesforce, Athenahealth, AdvancedMD)
- Call Center Operations
- First-Call Resolution
- HIPAA & EHR Compliance
- Time Management
- Appointment scheduling
Timeline
Public Assistance Eligibility Specialist
Department of Children and Family Services
12.2025 - Current
Stockroom Associate
Ross Dress for Less
09.2025 - 12.2025
Patient Success Specialist (Contract)
Natera
03.2025 - 05.2025
Medical Receptionist
The Center for Pain
11.2024 - 02.2025
Assembly Line Worker
Kimber
12.2019 - 05.2020
Bachelor of Science - Business/HRM
Troy University