Kyla Carswell
Miami Gardens,Fl
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Strong advocate for those in need and committed to providing best possible service. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Public Assistance Eligibility Specialist
Department Of Children And Family Services
10.2023 - Current
- Computing and authorizing public assistance benefits based on financial and family status.
- Reviewing and explaining the monthly benefit amount to the customer.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Maintained a comprehensive working knowledge of all available resources within the community to provide accurate referrals for clients seeking additional support.
- Reduced processing time for applications by consistently meeting deadlines and prioritizing tasks effectively.
Sercrity Officer
Ardent Protection
06.2022 - 05.2023
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Correctional Officer
Department Of Corrections
11.2020 - 05.2021
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Conducted routine and emergency head counts.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Pawn Broker
Value Pawn
08.2019 - 09.2020
- Providing loans, offering pawn receipts to customers, retrieving items back to those who have repaid the money, selling items to recover cash, and adhering to industry regulations.
- Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
Call Center Representative
Iqor
06.2019 - 08.2019
- Assisting customers in submitting insurance claims and providing them with replacements for their broken, stolen or damaged smart phones.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
Cashier
Walmart
02.2018 - 05.2019
- Processing payments, providing exceptional customer service to members as needed
- Unloading trucks, setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise.
Cashier/ Customer Service Representative
Little Caesars
10.2017 - 02.2018
- Cash handling and upselling
- Servicing customers, providing a clean food safe environment, and maintain all store facility and equipment.
- Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Cashier/ Customer Service Representative
Dominos Pizza
09.2016 - 07.2017
- Cash handling and upselling
- Servicing customers, providing a clean food safe environment, and maintain all store facility and equipment.
- Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations.
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
Education
High School Diploma -
Miami Carol City Senior High At Miami Gardens
06.2017
Skills
- Eligibility Specialist
- Customer Service
- Cash Handling
- Firearm Trained
- Critical Thinking
- Time Management
- Social Services
- Interviewing
- Verbal Communication
- Data Entry
- Active Listening
- Case Management
Personal Information
Title: Eligibility Specialist
Timeline
Public Assistance Eligibility Specialist
Department Of Children And Family Services
10.2023 - Current
Sercrity Officer
Ardent Protection
06.2022 - 05.2023
Correctional Officer
Department Of Corrections
11.2020 - 05.2021
Pawn Broker
Value Pawn
08.2019 - 09.2020
Call Center Representative
Iqor
06.2019 - 08.2019
Cashier
Walmart
02.2018 - 05.2019
Cashier/ Customer Service Representative
Little Caesars
10.2017 - 02.2018
Cashier/ Customer Service Representative
Dominos Pizza
09.2016 - 07.2017
High School Diploma -
Miami Carol City Senior High At Miami Gardens
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