Morgan Benjamin
Gilbert,AZ
Summary
Results-driven Public Assistance Eligibility Specialist, Team Leader, and Frozen Department Manager with a proven ability to reduce processing times and manage high-quality caseloads. Expertise in policy interpretation, customer service, and team development, coupled with exceptional problem-solving and communication skills that build trust and foster collaboration. Highly experienced in application engagement, maintaining accurate records, scheduling appointments, and handling various administrative tasks. Demonstrated success in determining eligibility, resolving complex cases, and developing effective strategies to maximize client services and benefits. Dedicated to working professionally with clients to identify and implement solutions that meet their needs efficiently.
Overview
8
8
years of professional experience
Work History
Public Assistance Eligibility Specialist
Department of Economic Security
03.2022 - Current
- Reduced processing time for applications by consistently meeting deadlines and prioritizing tasks effectively.
- Managed caseloads efficiently while maintaining high-quality standards in decision-making processes throughout every stage of application review.
- Facilitated successful appeals processes by providing clear explanations of eligibility decisions and supporting documentation during hearings.
- Provided excellent customer service by addressing client inquiries professionally and compassionately, fostering trust between clients and the agency.
- Maintained a comprehensive working knowledge of all available resources within the community to provide accurate referrals for clients seeking additional support.
Team Leader
Kelly Services, Intel
01.2019 - 03.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Frozen Department Manager
Frys Food & Drug
10.2016 - 01.2018
- Developed efficient merchandising plans to optimize product visibility and drive impulse purchases among shoppers browsing the frozen aisle.
- Enhanced team productivity with regular training sessions on product knowledge, storage protocols, and safety regulations.
- Improved customer satisfaction by maintaining a well-stocked and visually appealing frozen department.
- Streamlined inventory management for increased efficiency in product ordering and replenishment.
- Updated department signage and labeling as needed to ensure compliance with industry regulations, including allergen warnings and nutritional information for customers seeking specific dietary accommodations.
- Utilized data analysis tools to identify slow-moving items, developing strategic markdowns or promotions as needed to minimize excess inventory costs while maintaining profitability margins.
Education
No Degree - Communications
College of Western Idaho
Boise, IDHigh School Diploma -
Capital High School
Boise, ID06.2013
Skills
- Policy Interpretation
- Cross-cultural sensitivity
- Effective communication skills
- Documentation and paperwork
- Documentation And Reporting
- Resource information
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
Hobbies
Various Card Games & Board Games
Dungeons & Dragons
Streaming
Tennis
Hiking
Timeline
Public Assistance Eligibility Specialist
Department of Economic Security
03.2022 - Current
Team Leader
Kelly Services, Intel
01.2019 - 03.2022
Frozen Department Manager
Frys Food & Drug
10.2016 - 01.2018
No Degree - Communications
College of Western Idaho
High School Diploma -
Capital High School
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