Deashia Smith
Evansville,IN
Summary
Dynamic Public Assistance Eligibility Specialist with a proven track record at Maximus Call Center, adept at policy interpretation and data entry. Enhanced program integrity through meticulous client verification and fostered collaboration with stakeholders. Recognized for reducing processing times and delivering exceptional customer service, demonstrating strong attention to detail and effective communication skills.
Overview
8
8
years of professional experience
Work History
Public Assistance Eligibility Specialist
Maximus Call Center
02.2024 - Current
- Reduced processing time for applications by consistently meeting deadlines and prioritizing tasks effectively.
- Managed caseloads efficiently while maintaining high-quality standards in decision-making processes throughout every stage of application review.
- Enhanced program integrity by diligently verifying the accuracy of client information through various databases and third-party sources.
- Established positive relationships with external stakeholders, including other government agencies and non-profit organizations, to facilitate collaboration and enhance service delivery outcomes for clients.
Public Assistance Eligibility Specialist
Knowledge Services
07.2023 - 12.2023
- Ensured data privacy compliance by adhering to strict confidentiality protocols when handling sensitive client information.
- Maintained a comprehensive working knowledge of all available resources within the community to provide accurate referrals for clients seeking additional support.
- Participated in cross-functional teams tasked with improving the overall effectiveness of public assistance programs through data analysis, policy revision, and process improvement recommendations.
- Managed approximately 30 incoming calls per day from customers.
Soft Count Team Member
Golden Nugget Biloxi Hotel & Casino
01.2020 - 12.2022
- Demonstrated excellent attention to detail while counting large sums of money quickly and accurately.
- Fostered a positive working relationship with coworkers through teamwork and open communication channels.
- Assisted management in identifying areas for improvement within the soft count department''s operations, contributing to continuous growth efforts.
- Maintained accurate records of soft count activities, ensuring proper documentation and compliance with regulations.
- Ensured secure handling of large amounts of cash, minimizing risk of theft or misplacement.
- Contributed to achieving department goals by maintaining a strong work ethic and commitment to excellence in all tasks performed.
Soft Count Supervisor
Hard Rock Casino Hotel
06.2018 - 12.2020
- Handled escalated customer inquiries or disputes professionally, resolving problems quickly while maintaining customer satisfaction levels.
- Led by example in demonstrating a strong work ethic, commitment to excellence, and dedication to creating a positive workplace environment for all team members.
- Developed comprehensive policies for cash handling procedures, reducing inaccuracies during shift handovers and enforcing adherence among all staff members.
- Enhanced team productivity by providing ongoing training and support for all staff members.
- Promoted a positive work environment through clear communication, collaboration, and effective leadership.
- Performed paperwork required for monetary transactions.
Main Cage Cashier
Beau Rivage Casino Resort
04.2019 - 12.2019
- Promoted responsible gaming practices through identification of suspicious activities and reporting them accordingly.
- Provided excellent guest experiences through friendly interactions and fast resolution of any issues or concerns related to transactions.
- Collaborated with other team members to maintain an organized workspace and provide exceptional customer service.
- Supported a positive work culture within the main cage team through open communication channels with supervisors and colleagues alike.
Eligibility Specialist
Conduent Call Center
05.2017 - 05.2018
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
Education
No Degree - Software Engineering
Strayer University
Jackson, MS12.2026
High School Diploma -
Gulfport High School
Gulfport, MS05-2011
Skills
- Policy interpretation
- Confidentiality
- Effective communication skills
- Microsoft office
- Data entry
- Record keeping
- Telephone etiquette
- Public assistance programs
- Income verification
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Timeline
Public Assistance Eligibility Specialist
Maximus Call Center
02.2024 - Current
Public Assistance Eligibility Specialist
Knowledge Services
07.2023 - 12.2023
Soft Count Team Member
Golden Nugget Biloxi Hotel & Casino
01.2020 - 12.2022
Main Cage Cashier
Beau Rivage Casino Resort
04.2019 - 12.2019
Soft Count Supervisor
Hard Rock Casino Hotel
06.2018 - 12.2020
Eligibility Specialist
Conduent Call Center
05.2017 - 05.2018
No Degree - Software Engineering
Strayer University
High School Diploma -
Gulfport High School
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