Alexius Holland
Troy
Summary
Empathetic and results-driven Customer Service Support Specialist with 9+ years of experience in healthcare, retail, and technology. Skilled in handling inbound and outbound calls, resolving account inquiries, processing transactions, assisting with payments, and ensuring first-call resolution in high-volume environments. Strong background in CRM navigation, call documentation, and call center operations using Salesforce, Athenahealth, and AdvancedMD. Known for professionalism, empathy, and accuracy in every interaction.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Eligibility Specialist
Department of Children and Family Services
Panama City
12.2025 - Current
- Reviewed applications for eligibility in various assistance programs.
- Conducted interviews to assess client needs and program requirements.
- Maintained accurate records of client interactions and case documentation.
Stockroom Associate
Ross Dress for Less
Troy
09.2025 - 12.2025
- Organized stock room to ensure efficient inventory management and accessibility.
- Received and processed merchandise deliveries, checking for accuracy and quality.
- Assisted in maintaining cleanliness and orderliness of stock room environment.
Patient Success Specialist (Contract)
Natera
03.2025 - 05.2025
- Handled high-volume inbound and outbound calls to assist patients with billing, scheduling, and account updates.
- Processed transactions, facilitated payment plans, and ensured accurate documentation in CRM and EHR systems.
- De-escalated frustrated patients with empathy and professionalism, achieving first-call resolution and maintaining trust.
- Maintained precise call notes and patient documentation to ensure compliance and data integrity.
Medical Receptionist
The Center for Pain
Troy
11.2024 - 02.2025
- Managed scheduling, insurance verification, and check-ins for 120+ patients daily in a fast-paced clinic.
- Handled inbound calls, account inquiries, and payment assistance while updating records in real time.
- Prioritized multiple tasks and patient requests simultaneously while maintaining a calm, customer-first approach.
- Collaborated with providers and billing staff to streamline workflows, reducing average wait times and improving service flow.
Education
Bachelor of Science - Human Resources Management
Troy University
Troy, AL 03.2024 - 01.2026
Skills
- Customer Service & Support
- Inbound & Outbound Call Handling
- Case documentation
- Problem Resolution
- Call Documentation
- CRM Navigation (Salesforce, Athenahealth, AdvancedMD)
- Call Center Operations
- First-Call Resolution
- Account Updates
- HIPAA & EHR Compliance
- Time Management
Timeline
Eligibility Specialist
Department of Children and Family Services
12.2025 - Current
Stockroom Associate
Ross Dress for Less
09.2025 - 12.2025
Patient Success Specialist (Contract)
Natera
03.2025 - 05.2025
Medical Receptionist
The Center for Pain
11.2024 - 02.2025
Bachelor of Science - Human Resources Management
Troy University
03.2024 - 01.2026