Summary

Overview

Work History

Education

Skills

Timeline

Luis Soto-Hercules

Knoxville,TN

Summary

At Tienda La Bonita, I spearheaded initiatives that significantly enhanced efficiency and accuracy in financial transactions, demonstrating exceptional customer service and fraud detection skills. My leadership not only improved process accuracy but also fostered a culture of meticulous financial recordkeeping and compliance, positioning me as a pivotal asset in fast-paced environments.

Overview

12

12

years of professional experience

Work History

Owner

Tienda La Bonita

12.2012 - Current

Ensured accuracy in data entry, resulting in fewer discrepancies and quicker resolution of issues.
Maintained strict confidentiality while handling sensitive financial information, protecting customer privacy and preventing fraud.
Enhanced team productivity by sharing best practices and contributing to ongoing process improvement initiatives.
Handled cash and balanced cash drawer to manage and settle register.
Improved efficiency by streamlining check processing procedures and implementing new software tools.
Developed a keen attention to detail, allowing for quick identification of discrepancies and ensuring accurate check processing.
Identified counterfeits, suspicious activity or potential red flag transactions and immediately reported to supervisor.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Processed customer transactions promptly, minimizing wait times.
Maintained accurate records of customer transactions.

Education

High School Diploma -

The University of Tennessee - Knoxville

Knoxville, TN

05.2015

Skills

Financial Recordkeeping
Fraud Detection Skills
Check Processing Knowledge
Exceptional customer service
Cash counting

Compliance and regulations
Financial record keeping
Spanish speaking
Bill Payment Receipt

Timeline

Owner

Tienda La Bonita

12.2012 - Current

High School Diploma -

The University of Tennessee - Knoxville