Michael Phelps
Braselton,GA
Summary
I am a self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Accomplished as a small business owner and a manager with over 10 years of experience, I have a background in increasing profits, reducing costs, and transforming customer service standards. I have strong project management and team oversight skills, leveraging strong business acumen and attention to detail, financial reporting, and knowledge of multiple types of business software.
Overview
14
14
years of professional experience
Work History
Owner
The Bearfoot Bakery
Braselton, GA
12.2019 - Current
- Manage day-to-day operations of small cookie bakery, servicing other local businesses with custom corporate gifting options and end clients at local artisan festivals and markets.
- Enhance operational efficiency and productivity by managing budgets, including sourcing high-quality, cost-effective ingredients and supplies.
- Consult with clients to assess needs and propose optimal solutions.
- Provide elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Evaluate sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Advertise products and services online, social media and through traditional campaigns to target ideal consumers.
- Visit www.thebearfootbakery.com if you'd like to peruse any of my work!
Produce Clerk
Publix Supermarkets, Inc.
Gainesville, GA
06.2019 - Current
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
Administrative Assistant - Seasonal
The Plisky Company
Oxnard, CA
01.2011 - Current
- Maintain ongoing communication with owners via phone and cloud-connected services.
- Manage filing system, enter data and complete other clerical tasks.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Light bookkeeping duty including maintaining general ledgers, recording income and expenses, balancing bank accounts, and creating financial reports.
Territory Sales Manager
Firstmate Pet Foods
Vancouver, BC
07.2017 - 06.2019
- Targeted small business prospects across multiple territories through careful research of competitor products, services, and trends.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Established and maintained 150+ accounts, expanding territory by over 200%.
- Tracked changing product lines to effectively meet dynamic market demands.
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rates.
Store Manager
Rainbow Bridge Village Marketplace
Ojai, CA
01.2016 - 05.2017
- Rotated merchandise and displays to feature new products and promotions at local family-owned grocery and general store.
- Interacted successfully with customers and vendors to build connections and nurture relationships.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Facilitated hiring, training and mentoring new staff members.
Education
No Degree - Business Administration
California Polytechnic State University
San Luis Obispo, CAHigh School Diploma -
Oxnard High School
Oxnard, CASkills
- Spanish-proficient
- MS Office, Quickbooks, graphic/web design, and CRM software
- Budget Administration
- Financial Recordkeeping
- Financial Reporting
- Record preparation
- General Ledger Management
- Vendor Management
- Project Management
- Team Oversight
- Customer Relations
- Small business operations
Timeline
Owner
The Bearfoot Bakery
12.2019 - Current
Produce Clerk
Publix Supermarkets, Inc.
06.2019 - Current
Territory Sales Manager
Firstmate Pet Foods
07.2017 - 06.2019
Store Manager
Rainbow Bridge Village Marketplace
01.2016 - 05.2017
Administrative Assistant - Seasonal
The Plisky Company
01.2011 - Current
No Degree - Business Administration
California Polytechnic State University
High School Diploma -
Oxnard High School