Luis Tamayo Botero
MIAMI,Florida
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Aftersale Workshops Manager
Indusur
12.2020 - 05.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Resolved customer complaints in professional and timely manner.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Operations Manager
LTV Claims Adjusters.
04.2013 - 11.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
Logistics Manager
Alpina Productos Alimenticios
04.2012 - 03.2013
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Monitored logistics performance and identified improvement opportunities.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Organized records of vehicles, schedules and completed orders.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Conducted research to address shipping errors and packaging mistakes.
Import and Export Coordinator
MG Customs Servises
09.2003 - 03.2012
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Advised clients on transportation and payment methods.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Took corrective action following accidents to eliminate possibility of recurrence.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Processed required paperwork to expedite handling of shipped and received goods.
Education
Bachelor Of Administrative Studies - International Business
Universidad Tecnológica Empresarial De Guayaquil
Guayaquil - Ecuador07.2018
Master Of Business Administration - Business Administration And Management
Escuela De Negocios Formato Educativo
Madrid - Spain10.2017
Master Of Business Administration - Risk Management
Escuela De Negocios Formato Educativo
Madrid - Spain10.2017
Skills
- Business Development and Planning
- Staff Meetings
- Customer Retention
- Inventory Control Processes
- Customer Care
- Diagnostic Procedures
- Stock Control
- Customer Relationship Management
- Improvement Plans
- Team Goals
- Marketing Communications
- B2B Relationship Management
- Sales Proposal Generation
- Cash Register Operations
- Operational Efficiency
- Team Support
- Aftermarket Products
- Business Objective Analysis
- Customer Relations Skills
- Warranty Claims
- New Business Opportunities
- Shipping and Receiving Oversight
- Supplier Relationships
- Client Satisfaction
- Best Practices
- Multimedia Presentations
- Budgeting and Expenditures
- Maintenance Inspections
- Networking Events
- Team Recruiting and Onboarding
- Business Analysis
- Administration and Reporting
- Advertising Campaigns
Certification
- Service Manager, DAF - PACCAR HOLDINGS - 2022
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Aftersale Workshops Manager
Indusur
12.2020 - 05.2023
Operations Manager
LTV Claims Adjusters.
04.2013 - 11.2020
Logistics Manager
Alpina Productos Alimenticios
04.2012 - 03.2013
Import and Export Coordinator
MG Customs Servises
09.2003 - 03.2012
Bachelor Of Administrative Studies - International Business
Universidad Tecnológica Empresarial De Guayaquil
Master Of Business Administration - Business Administration And Management
Escuela De Negocios Formato Educativo
Master Of Business Administration - Risk Management
Escuela De Negocios Formato Educativo
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