Luis Urena
1101 E Greenleaf Blvd,CA
Summary
Dynamic hospitality professional with extensive experience in the dual restaurant/hotel industry. Excelling in cash handling and customer service. Proven ability to enhance guest satisfaction through proactive engagement and efficient service in high-volume dining environments. Recognized for strong multitasking skills and effective training of new staff to uphold service excellence.
Overview
4
4
years of professional experience
Work History
Server/Host
Ambrose Hotel
Santa Monica, CA
02.2025 - 07.2025
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained cleanliness and organization of dining areas to ensure a welcoming atmosphere.
- Processed payments quickly and accurately, handling cash and credit transactions seamlessly.
- Monitored dining area for guest needs, proactively addressing concerns to enhance service flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new servers on menu items and service protocols for consistent quality.
Breakfast Attendant
Residence Inn Long Beach Airport
Long Beach, CA
11.2023 - 10.2024
- Prepared and presented breakfast items to ensure guest satisfaction.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Monitored food inventory levels, restocking supplies as needed to meet demand.
- Assisted guests with dietary preferences, providing personalized service and recommendations.
Host
Courtyard LB Airport
Long Beach, CA
06.2022 - 10.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize table turnover and guest flow.
- Assisted in training new hosts on service standards and procedures.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
Busser
Marriott Long Beach Airport
Long Beach, CA
08.2021 - 05.2022
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted servers by promptly clearing tables and resetting for incoming guests.
- Supported kitchen staff with timely delivery of dishes to ensure efficient service.
- Monitored inventory levels of utensils and dining supplies, notifying management of shortages.
- Adapted quickly to changing demands during peak hours, ensuring smooth operations.
Education
Associate of Science - Computer Information Systems
Long Beach City College
Long Beach, CA05.2024
Skills
- Cash handling
- Hospitality service expertise
- Memory retention
- Customer service
- High volume dining
Languages
Spanish
Native or Bilingual
Timeline
Server/Host
Ambrose Hotel
02.2025 - 07.2025
Breakfast Attendant
Residence Inn Long Beach Airport
11.2023 - 10.2024
Host
Courtyard LB Airport
06.2022 - 10.2024
Busser
Marriott Long Beach Airport
08.2021 - 05.2022
Associate of Science - Computer Information Systems
Long Beach City College