Karina Flores Ortiz
St Louis,MO
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server/Host
First Watch
St Louis, MO
03.2024 - 03.2025
- Addressed guest inquiries and concerns promptly, fostering a welcoming atmosphere.
- Maintained cleanliness and organization of dining areas to comply with health standards.
- Suggested menu items based on customer preferences, contributing to increased sales and satisfaction.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Contributed to inventory management by monitoring stock levels.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Managed guest seating and waitlists to optimize restaurant flow.
Server/Host
IHOP
St Louis, MO
02.2024 - 12.2024
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Assisted in training new servers, promoting teamwork and efficient service practices.
- Managed multiple tables simultaneously while maintaining attention to detail and guest needs.
- Processed customer orders accurately using point-of-sale systems, enhancing transaction efficiency.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Clerk
QuikTrip
St Louis, MO
08.2022 - 11.2023
- Managed cash register operations efficiently, ensuring accurate transactions and customer satisfaction.
- Assisted in inventory management, restocking shelves to maintain product availability and organization.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly for a positive shopping experience.
- Collaborated with team members to maintain cleanliness and orderliness of store environment, enhancing overall presentation.
Education
Ritenour High School
Skills
- Consistent work performance
- Exceptional customer service
- Cash handling
- Fluent in English and Spanish
- Customer service
- Menu memorization
- Safe food handling
- Team collaboration
- Sales techniques
- Organized guest seating arrangements
Timeline
Server/Host
First Watch
03.2024 - 03.2025
Server/Host
IHOP
02.2024 - 12.2024
Clerk
QuikTrip
08.2022 - 11.2023
Ritenour High School