Luis Vargas
Fort Worth,TX
Summary
Results-driven professional with a proven track record in customer service, problem resolution, and operational oversight. Adept at collaborating with cross-functional teams to enhance efficiency and compliance. Seeking to leverage my skills and experience as a Logistics Assistant in the fire department, contributing to the effective management and distribution of firefighting and emergency medical supplies.
Overview
2026
2026
years of professional experience
Work History
Client Support Specialist
CSC ServiceWorks
09.2024 - Current
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Conducted case management activities and services with multidisciplinary team.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Heavy Equipment Mechanic
United States Marine Corps
- Maintained, repaired, and operated crucial mechanical systems essential to the functionality of marine vessels.
- Conducted routine inspections and diagnostics to ensure optimal performance and adherence to safety protocols.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Maintained meticulous records of all repair work that was made to machines and equipment.
Merchant Training and Oversight
American First Finance
08.2023 - 09.2024
- Developed and implemented training programs for merchants, ensuring compliance with financial regulations and streamlining transaction processes.
- Conducted oversight of operations, identifying areas for improvement and implementing corrective measures to enhance efficiency and mitigate risks.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Inbound Licensed Insurance Agent
Allstate
10.2020 - 10.2021
- Provided personalized insurance consultations to clients, ensuring a thorough understanding of their needs and offering comprehensive coverage solutions.
- Collaborated with the sales team to meet and exceed sales targets, contributing to the overall success of the department.
Customer Support & Sales
Skypatrol
04.2018 - 04.2019
- Addressed customer inquiries, resolved issues, and provided technical assistance, demonstrating a deep understanding of Skypatrol's products and services.
- Actively contributed to sales initiatives by effectively communicating the features and benefits of Skypatrol solutions.
Skills
- Customer Service
- Communication
- Problem Resolution
- Mechanically Inclined
- Team Collaboration
- Attention to Detail
- Adaptability
- Sales Support
- Time Management
- Compliance and Regulation
- Microsoft Suit Proficiency
- CRM Proficiency
- Product Knowledge
- Basic Trouble Shooting
- Technical Support
- Inventory Tracking System
- Data Entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Support Specialist
CSC ServiceWorks
09.2024 - Current
Merchant Training and Oversight
American First Finance
08.2023 - 09.2024
Inbound Licensed Insurance Agent
Allstate
10.2020 - 10.2021
Customer Support & Sales
Skypatrol
04.2018 - 04.2019
Heavy Equipment Mechanic
United States Marine Corps
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