Luis Vega

• Leading the development and execution of a campaign, targeting over 300 soccer clubs and academies nationally and internationally to promote the 2024 Enigma Cup.
• Assisted in the development and execution of marketing strategies, contributing to a 25% increase in brand awareness and community engagement.

• Assisting the Executive Director in overseeing the strategic direction and day-to-day operations of the club.

• Leading the implementation of new techniques that boosted front desk efficiency by 20% on handling over 70 inbound and outbound calls, checking in and out patients, and sending out referral requests for over 30 patients daily.
• Scheduling 10% more new patients and follow-up visits, promoting patient continuity of care and positive health outcomes at our Lauderdale Lakes location.
• Resolving billing discrepancies for over 50 patients daily, ensuring accurate claims and contributing to patient satisfaction.

• Lead daily sales operations and management, driving $60,000 in monthly revenue while assisting in overseeing overall business operations.
• Oversee all aspects of supply chain management, from purchasing to restocking, prioritizing cost-effectiveness and quality.
• Lead a team of over 20 employees, providing ongoing coaching and training on current and new procedures.

• Collaborated effectively with a team to efficiently direct and escort over 10,000 guests per game at World Baseball Classic and Miami Marlins games.
• Increased VIP guest satisfaction by 15% through strategic event planning, seamless reservation coordination, and attentive management of their unique requests.
• Handled over 1,000 guest inquiries per game efficiently and accurately, providing timely and informative responses via phone and in-person communication