Luis Zapata-Alva
Davie
Summary
Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops and mobile devices. Trains users and configures protocols to maximize security, usability and performance. Offering 2 years of IT experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Specialist
Apple Inc.
06.2022 - 10.2024
- Worked with management to propose and implement proactive customer service solutions
- Verified data integrity and accuracy
- Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs
- Provides hardware support; activities include customer guidance and recommendations, activation, account modifications, configuration, testing, problem identification
- Secured client retention by driving service and product benefits, features, and recommendations around clients' needs
- Resolved customer issues in a timely manner while complying with company standards
- Performed initial client assessment and analysis to begin research process
Education
Bachelor's - Computer Science
Florida International University
Miami, Florida08.2022
Skills
- Hardware and software updates
- Team player
- User training expertise
- Strong communications
- Hardware configuration
- Customer service skills
- Operating systems
- Microsoft 365
- Security
- Software development
- Technical support background
- Technical support
Certification
CompTIA A+ Certificate, 12/01/24
Comptia Network+ Certificate, estimated completion 04/01/2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technical Specialist
Apple Inc.
06.2022 - 10.2024
Bachelor's - Computer Science
Florida International University
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