Luis Zepeda

• Managed daily logistics, route planning, and time management to efficiently complete thousands of safe passenger rides and food deliveries over 7.5 years.

• Maintained a high customer satisfaction rating by providing excellent communication, problem-solving on the fly, and professional service.

• Operated as an independent contractor, successfully tracking business mileage, automotive expenses, and daily earnings to maximize profitability.

• Ensured strict adherence to safety protocols, food handling guidelines, and time-sensitive delivery windows.

• Oversaw full preventative maintenance and care for a commercial-use vehicle to ensure 100% operational uptime and passenger safety.

• Operated successfully in a remote, work-from-home environment, managing a high volume of inbound customer service calls with zero supervision.

• Assisted customers with product inquiries, scheduling appointments, and answering questions regarding flooring solutions and services.

• Processed customer requests accurately, logged detailed call notes, and routed inquiries to the appropriate departments for quick resolution.

• Maintained a professional, empathetic, and solutions-oriented approach to resolve customer issues and ensure a positive brand experience.