Monica Hicks
Drexel Hill,PA
Summary
Professional with experience in customer service, guest relations, and food services. Skilled in communicating effectively with customers and team members, accurately processing orders, handling cash and payments and providing friendly ,efficient service. Strong ability to manage time, work collaboratively, and maintain accuracy in fast paced environment.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Independent Rideshare Driver
Uber
Philadelphia, Pennsylvania
12.2022 - Current
- Delivered safe, reliable, and professional transportation to passengers, ensuring a positive travel experience.
- Offered excellent customer service while interacting with passengers, fostering a welcoming and respectful atmosphere.
- Addressed customer concerns with patience and professionalism. and resolve issues calmly and professionally.
- Kept vehicle clean, organized, and well-maintained to uphold professional standards and passenger comfort.
Youth Development instructor
Faith In Action Ministries
Willingboro, New Jersey
06.2015 - Current
- Supervised children during daily activities, promoting safety and structure for optimal engagement.
- Engaged with children, parents, and staff to address questions and concerns, ensuring a supportive and responsive environment.
- Oversaw daily check-in and check-out procedures for youth participants, ensuring accurate attendance and fostering accountability.
- Distributed meals, snacks, and beverages while adhering to food service and safety protocols.
Hairstylist
Viva La Diva
Upper Darby, Pennsylvania
12.2011 - 05.2014
- Provided personalized hair care and styling services tailored to client needs and preferences.
- Consulted with clients to identify desired styles and recommended tailored services to achieve their vision.
- Managed appointments and scheduling, ensuring effective client communication throughout the process.
- Handled payments and maintained accurate records of services provided.
Hostess/Server
Double Tree Hilton
Plymouth, Pennsylvania
02.2009 - 12.2011
- Welcomed and greeted guests warmly upon arrival.
- Provided menus, explained dining options, and answered guest questions.
- Monitored guest experience throughout dining to enhance satisfaction.
- Addressed guest requests, concerns, and special accommodations with professionalism.
Education
High School Diploma -
Simon Gratz High School
Philadelphia, PA06-2001
Skills
- Transportation logistics
- Navigation skills
- Customer engagement
- Guest Relations
- Conflict resolution
- Order Accuracy
Certification
- Cosmetology License
Timeline
Independent Rideshare Driver
Uber
12.2022 - Current
Youth Development instructor
Faith In Action Ministries
06.2015 - Current
Hairstylist
Viva La Diva
12.2011 - 05.2014
Hostess/Server
Double Tree Hilton
02.2009 - 12.2011
High School Diploma -
Simon Gratz High School