Luisa Andaluz
Activities Manager
Morelia
Summary
Experienced entertainment and guest experience professional specializing in cruise ship activities, live event hosting, and team leadership. Known for delivering engaging, memorable experiences through strong MC skills, innovative programming, and effective people management. Proven ability to support senior leadership, manage complex guest interactions, and collaborate across departments while upholding the highest company and safety standards.
Overview
16
16
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Activities Manager
Royal Caribbean International
03.2024 - Current
- Designed and delivered memorable vacation experiences that enhanced guest satisfaction.
- Hoste large-scale events, demonstrating strong microphone skills, confident stage presence, and engaging audience interaction.
- Led, coached, and empowered the Entertainment Activities Team and DJs, fostering a positive, high-performing work environment and maintaining high-quality performance standards.
- Proactively managed and resolved complex guest and staff situations with professionalism and discretion.
- Served as a key leadership partner and trusted support to the Cruise Director and Assistant Cruise Director.
- Conceptualized, produced, and executed ship-wide activities, parties, and entertainment programs.
- Built strong cross-departmental relationships to ensure seamless collaboration and operational excellence.
- Ensured full compliance with company standards, policies, and all safety and regulatory requirements.
Cruise Director Staff
Royal Caribbean International
03.2015 - 03.2024
- Presented and hosted entertainment events and shows, including Bingo and diverse guest‑engagement activities throughout the ship.
- Participated in ongoing professional training in Cruise Activities and Entertainment Management to continuously enhance performance and leadership skills.
Entertainer and Activities Staff
VIDANTA Riviera Maya
08.2014 - 02.2015
- Coordinated and delivered guest activities and entertainment programs, including evening shows and nighttime events.
Entertainer
Hotel Moon Palace Golf & Spa Resort
01.2013 - 08.2014
- Advanced‑level Master of Ceremonies (MC) for guest activities, entertainment programs, and live shows.
- Delivered engaging presentations and hosted entertainment experiences to enhance guest satisfaction.
- Generated sales of vacation packages for the Palace Resorts brand through effective guest interaction and persuasive communication.
- Served as a Palace Elite Sales representative, promoting premium vacation memberships and upscale resort experiences.
Sports monitor and activities
Hotel Meliá Azul Ixtapa
07.2010 - 08.2012
- Responsible for daily activities for fun and entertainment of the guest. Perform gym activities, sports (aqua spinning, aqua aerobics, bingo, competition, bicycle tour, kayak tour, golfito, pro tennis assistant), children's activities (camping, sleepover, minidisco, musical trivia), night activities (karaoke, dance contest, casino night, disco teens) and baby club support with baby care.
- Sales support with Quality Service for hotel promotion (Blitz).
- Position: Assistant from the Sales Director (time share)
- Main functions: Administratively assist the Sales Manager, as well as make announcements, calls, answer emails, agenda organization and paper management. Assistance in verification of vacation club contracts.
Education
University Education - Bachelor of Tourism Administration Business
Universidad La Salle Morelia
01-2010
High School Education - undefined
Universidad La Salle Morelia
01-2006
Junior High Education - undefined
Morelia Educational Center
01-2004
Elementary Education - undefined
Morelia Educational Center
01-2001
Skills
- Team and Operations Management
- Public Relations and Guest Relations Excellence
- Public Speaking and Professional Presentation Skills
- Sports and Dance Performance
- Innovative and Creative Entertainment Development
- Strong Problem‑Solving and Decision‑Making Skills
- Honest, Ethical, and Professional Conduct
Accomplishments
- Degree in Business Administration and Tourism.
- Experience in Beach Resorts for international tourism.
- Advanced English level (Spoken, written and understood).
- Work for a prestigious company on broad Royal Caribbean cruise Lines.
- Bingo Host in Royal Caribbean
- Activities Manager Trainee.
Certification
Leader of the Month Freedom of the Seas
Interests
Sports, Performance, Cinema
Timeline
Leadership and Development
05-2025
Development Conversations
03-2025
Difficult Conversations
03-2025
Leader of the Month Freedom of the Seas
09-2024
Activities Manager
Royal Caribbean International
03.2024 - Current
Employee of the Month Explorer of the Seas
05-2022
Employee of the Month Enchantment of the Seas
05-2017
Cruise Director Staff
Royal Caribbean International
03.2015 - 03.2024
Entertainer and Activities Staff
VIDANTA Riviera Maya
08.2014 - 02.2015
Entertainer
Hotel Moon Palace Golf & Spa Resort
01.2013 - 08.2014
Sports monitor and activities
Hotel Meliá Azul Ixtapa
07.2010 - 08.2012
High School Education - undefined
Universidad La Salle Morelia
Junior High Education - undefined
Morelia Educational Center
Elementary Education - undefined
Morelia Educational Center
University Education - Bachelor of Tourism Administration Business
Universidad La Salle Morelia