Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luisa Castellanos

Rockville,MD

Summary

Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

2
2
years of professional experience

Work History

Dog Sitter

Kristin Raker
09.2022 - 09.2023
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a safe environment for the dogs by regularly inspecting the premises and removing any potential hazards.

The Original Crabcake Factory

Lulia
05.2023 - 08.2023
  • Increased employee satisfaction through proactive management of payroll, benefits, and personnel files.
  • Facilitated smooth onboarding for new hires with thorough orientation sessions and ongoing support.
  • Provided excellent customer service by addressing inquiries in a timely manner and resolving issues effectively.
  • Enforced health and safety protocols to promote safe working environment.
  • Worked on my communication skills
  • Bilingual

Sky Zone Trampoline Park

Kaibrianna
06.2021 - 09.2021
  • Organized team-building activities to promote cohesion and collaboration among trampoline athletes.
  • Improved kids safety by implementing strict safety protocols and guidelines for trampoline usage.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.

Education

Associate of Arts - Psychology

Montgomery College
Rockville, MD
05.2024

Skills

  • Client Relationship Management
  • Flexible Schedule
  • Active Listening
  • Bilingual
  • Problem-solving abilities
  • Customer Service
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

The Original Crabcake Factory

Lulia
05.2023 - 08.2023

Dog Sitter

Kristin Raker
09.2022 - 09.2023

Sky Zone Trampoline Park

Kaibrianna
06.2021 - 09.2021

Associate of Arts - Psychology

Montgomery College

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Luisa Castellanos