Luisa Cortes
Riverside,CT
Summary
Dedicated and reliable customer service professional with over 10-years of experience in cultivating professional relationships in fast-paced, high-demand environments. Exceptionally talent in identifying and swiftly resolving issues as they arise. Skilled in using communication ability in all mediums to establish team unity and drive task completion to increase client retention and boost revenue.
Overview
17
17
years of professional experience
Work History
Elderly Caregiver
Visiting Angels Living Assistance Services
Stamford , CT
06.2024 - Current
- Provided companionship and emotional support to elderly clients.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Provided emotional support during end-of-life transitions.
- Responded quickly in emergency situations in a calm manner.
- Respected the privacy, dignity and confidentiality of each client served.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
Pharmacy Technician
Walgreens
Port Chester, NY
11.2019 - 04.2022
- Verified insurance while also accurately fulfilling and labeling prescriptions, answering questions from patients and healthcare providers for testing or other processes; remained knowledgeable and aware of various medical terminology and offered services to successfully support all parties
- Directed a high volume of calls and in-person requests for service while strictly maintaining all rules and regulations related to HIPPA standards; maintained a clean and safe environment as it related to sterilizing equipment and surfaces utilized in assembling, stocking, and distributing medication.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Private Caregiver
Mrs thelma berg
Miami, Florida
01.2008 - 03.2021
- Provided companionship and emotional support to elderly client.
- Communicated effectively with family members on progress of client's health condition.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Conducted light housekeeping duties including laundry, cleaning for client.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Assessed client's needs and developed individual care plans accordingly.
- Supported clients in making decisions that were consistent with their values and wishes.
- Developed strong relationships with clients based on trust and respect.
- Provided emotional support during end-of-life transitions.
- Responded quickly in emergency situations in a calm manner.
- Assisted elderly client with daily living activities such as bathing.
- Respected the privacy, dignity and confidentiality of each client served.
- Laundered clothing and bedding to prevent infection.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Followed care plan and directions to administer medications.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Pharmacy Technician
Walgreens
Miami Beach, FL
12.2008 - 10.2019
- Started as a Floor Associate before being offered opportunity to complete coursework for promotion to Pharmacy Tech within 8-months due to proven competency in customer interactions and attention to detail, as well as adherence to corporate mission and values
- Developed and implemented a more effective recording keeping process that allowed for the swift and accurate retrieval of information needed to complete claims or update client information; increased efficiency of team, leading to quicker customer turnaround
- Strict adherence to company and personal policy for standards of service in all client interactions; placed highest priority on facilitating an inviting environment where customers would want to return for repeat service.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Verified accuracy of medication labels before they were dispensed to customers.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Provided education materials about medications to patients upon request.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
Education
Certification - Pharmacy Technician
Walgreens
Miami Beach, FL01.2009
High School Diploma - General Studies
Belford High School
Humble, TX01.2009
Skills
- Diverse Customer Service
- Timely Task Completion
- Excellent Time Management
- Efficient Follow-up
- Effective Self-Management
- Bilingual: Spanish and English
- Versatile Professionalism
- Organized
- Punctual
- Enthusiastic/Adaptable Learner
- Effective Team Leader & Member
- Patient
- Polite
- Hardworking
- FL State Pharmacy Technician License: RPT 5946
Timeline
Elderly Caregiver
Visiting Angels Living Assistance Services
06.2024 - Current
Pharmacy Technician
Walgreens
11.2019 - 04.2022
Pharmacy Technician
Walgreens
12.2008 - 10.2019
Private Caregiver
Mrs thelma berg
01.2008 - 03.2021
Certification - Pharmacy Technician
Walgreens
High School Diploma - General Studies
Belford High School