Luisa Faria Novy E Silva

• Provide technical support to faculty, staff, and students in a university enterprise environment.
• Troubleshoot hardware, software, operating system, and network-related issues across managed devices.
• Use BeyondTrust remote support tools to diagnose and resolve technical issues while maintaining professional communication with
• users.
• Assist with software deployment, device provisioning, endpoint maintenance, and account-related support.
• Document technical issues, troubleshooting procedures, and resolutions to support knowledge sharing and continuity.
• Escalate complex technical concerns to senior IT personnel.
• Develop practical experience with enterprise technology support, user communication, and technical problem resolution.

Enterprise Cybersecurity Strategic Planning (CIO)

• Led the development of an executive level cybersecurity strategic plan by integrating the team's threat analysis, incident findings, risk assessment, business impact analysis (BIA), and continuity planning into a unified portfolio.
• Translated technical cybersecurity findings into business-focused recommendations aligned with governance, risk management, and organizational priorities.
• Developed a 12–18 month strategic roadmap prioritizing security initiatives, including network segmentation, removable media controls, third party access governance, and resilience improvements.
• Prepared and delivered a board level presentation communicating enterprise security strategy and recommendations to executive stakeholders.

Digital Forensics & Network Security Analysis

• Analyzed network traffic using Wireshark in controlled academic laboratory environments.
• Investigated SYN flood attacks and TCP session hijacking scenarios.
• Applied digital forensic techniques to analyze security events and document findings.
• Produced technical reports summarizing investigative observations.

Research - Forensic Hashing Research Paper

• Researched the role of cryptographic hashing in maintaining digital evidence integrity.
• Examined the strengths and limitations of MD5, SHA-1, and SHA-256 hashing algorithms.
• Analyzed chain of custody considerations and NIST recommendations related to evidence validation.
• Produced a technical research paper synthesizing academic and industry cybersecurity sources.

• Student government representative (class president).
• Founder and member of school's book club.
• Editor in Chief of school's newspaper.
• Staff member (academic president) for 2 consecutive years in MUN event.
• Completed 80 hours of educational social work for underprivileged children, and took part in visit to Juan Felipe Gómez Escobar Foundation for young [pregnant] mothers.
• Taught children with disabilities at Aluna Foundation.