David Johnson
Tampa
Summary
Dynamic professional with a proven track record at Hillsborough Community College, excelling in student services and veteran benefits management. Demonstrated expertise in content organization and fostering academic progress, enhancing student and veteran experiences through customized support and efficient process optimization. Achieved notable increases in client retention and engagement, showcasing exceptional communication and organizational skills.
Overview
13
13
years of professional experience
Work History
Student Services Advising Generalist
Hillsborough Community College, MacDill-Plant City
11.2019 - Current
- Developed strong student relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Improved employee engagement by implementing regular feedback sessions and team-building activities.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Organized and maintained supplies to support [Type] operations.
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Veteran Benefit Advisor
AmeriCore
01.2012 - 09.2013
- Developed and maintained strong rapport with veterans through regular communication and outstanding service delivery, leading to high levels of trust and loyalty.
- Developed customized benefits presentations for diverse audiences, increasing understanding and engagement among participants.
- Streamlined benefits enrollment processes for increased efficiency and improved veteran experiences.
- Conducted thorough needs assessments for accurate benefits recommendations, resulting in optimal benefits to improve veteran college experience.
Education
Bachelor of Arts - Political Science
Southern New Hampshire University
Manchester, NH11-2018
Associate of Arts - Liberal Arts
Hillsborough Community College
Tampa, FL05-2017
High School Diploma -
Brandon High School
Brandon, FL05-1984
Skills
- Content Organization Skills
- Effective Calendar Management
- Inventory coordination
- Academic Objectives
- Guiding Academic Progress
- Individual Student Support
Timeline
Student Services Advising Generalist
Hillsborough Community College, MacDill-Plant City
11.2019 - Current
Veteran Benefit Advisor
AmeriCore
01.2012 - 09.2013
Bachelor of Arts - Political Science
Southern New Hampshire University
Associate of Arts - Liberal Arts
Hillsborough Community College
High School Diploma -
Brandon High School
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