LUISA FERNANDES
Boston,MA
Summary
Accomplished Paraprofessional with a proven track record at Boston Public Schools, enhancing classroom management and student support. Skilled in behavior management and effective communication, demonstrated through improved student progress and safety. Collaborates efficiently with colleagues, ensuring optimal patient care at Wellness Medical Center. Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
11
11
years of professional experience
Work History
Paraprofessional
Boston Public Schools, BPS
09.2021 - 06.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Medical Receptionist
Wellness Medical Center
12.2017 - 03.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Unit Secretary
Tufts Medical Center
02.2013 - 06.2016
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Organized paperwork such as charts and reports for office and patient needs.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Supported office staff and operational requirements with administrative tasks.
Education
Bachelor of Science - Criminal Justice
University of Massachusetts - Boston
Boston, MA06.2023
Associate of Science - Criminal Justice
Roxbury Community College
Boston, MA05.2005
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Teacher Support
- Classroom Organization
Languages
Portuguese
Elementary
Timeline
Paraprofessional
Boston Public Schools, BPS
09.2021 - 06.2024
Medical Receptionist
Wellness Medical Center
12.2017 - 03.2020
Unit Secretary
Tufts Medical Center
02.2013 - 06.2016
Bachelor of Science - Criminal Justice
University of Massachusetts - Boston
Associate of Science - Criminal Justice
Roxbury Community College