Luisa Gonzalez
Houston,TX
Summary
Dynamic Assistant Manager at Sherwin-Williams Paint Store with a proven track record in driving sales performance and optimizing inventory management. Skilled in client relationship building and team leadership, I excel at enhancing customer satisfaction and implementing effective merchandising strategies to boost revenue.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Sherwin-Williams Paint Store
Houston, TX
02.2023 - Current
- Led daily operations to enhance store efficiency and customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Drive Daily Sales Performance — Lead the team to meet or exceed daily, weekly, and monthly sales targets through active selling, product recommendations, and customer engagement.
- Develop B2B Customer Relationships — Build and maintain strong relationships with contractors, property managers, and commercial accounts to increase repeat business and grow revenue.
- Optimize Product Merchandising — Ensure the sales floor is visually effective, stocked, and aligned with promotional strategies to maximize product visibility and conversion.
Store Associate
Sherwin-Williams Paint Store
Houston, TX
10.2022 - 09.2023
- Assisted customers in selecting paint products and provided color consultations.
- Managed inventory levels, ensuring availability of popular paint brands and supplies.
- Operated point-of-sale systems, processing transactions accurately and efficiently.
Insurance Agent
Cubides Insurance LLC
Houston, TX
04.2022 - 08.2022
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Approached potential clients by using direct marketing mailings and phone contacts.
General Assistant
Zener Maritime & Offshore Solutions LLC
Houston, TX
09.2021 - 06.2022
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
- Completed large photocopying and shredding jobs and reported faulty machinery and equipment to vendor.
Commercial Development
BBVA Bank
Bogota, Colombia
04.2017 - 09.2020
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Identified customer financial service needs to prepare proposals and sell services.
Comission Analyst
Telefonica S.A, Movistar
Bogota, Colombia
09.2015 - 02.2017
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Informed guests of appropriate products available to increase retail sales.
Analyst
Marsh & McLennan Companies, Inc, Insurer Consulting Group
Bogota, Colombia
05.2012 - 04.2015
- Identified and resolved problems through root cause analysis and research.
- Eliminated discrepancies in financial reporting and recordkeeping through accurate preparation and management of budgets.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Generated reports detailing findings and recommendations.
Education
Public Administration
Escuela Superior De Administracion Publica
Bogota, Colombia07-2016
Skills
- Client Prospecting
- Claims Reporting Systems
- Quotes and Sales
- Underwriter Collaboration
- Marketing Strategy Development
- Persuasive Negotiations
- Policy Adjustment Knowledge
- Customer Complaint Resolution
- Customer service and relationship building
- Inventory and merchandising management
- Team leadership and training
- Sales planning and profitability optimization
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Assistant Manager
Sherwin-Williams Paint Store
02.2023 - Current
Store Associate
Sherwin-Williams Paint Store
10.2022 - 09.2023
Insurance Agent
Cubides Insurance LLC
04.2022 - 08.2022
General Assistant
Zener Maritime & Offshore Solutions LLC
09.2021 - 06.2022
Commercial Development
BBVA Bank
04.2017 - 09.2020
Comission Analyst
Telefonica S.A, Movistar
09.2015 - 02.2017
Analyst
Marsh & McLennan Companies, Inc, Insurer Consulting Group
05.2012 - 04.2015
Public Administration
Escuela Superior De Administracion Publica