Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luisa Gonzalez

Houston,TX

Summary

Dynamic Assistant Manager at Sherwin-Williams Paint Store with a proven track record in driving sales performance and optimizing inventory management. Skilled in client relationship building and team leadership, I excel at enhancing customer satisfaction and implementing effective merchandising strategies to boost revenue.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Sherwin-Williams Paint Store
Houston, TX
02.2023 - Current
  • Led daily operations to enhance store efficiency and customer satisfaction.
  • Trained and mentored team members on product knowledge and sales techniques.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends and inform merchandising decisions.
  • Drive Daily Sales Performance — Lead the team to meet or exceed daily, weekly, and monthly sales targets through active selling, product recommendations, and customer engagement.
  • Develop B2B Customer Relationships — Build and maintain strong relationships with contractors, property managers, and commercial accounts to increase repeat business and grow revenue.
  • Optimize Product Merchandising — Ensure the sales floor is visually effective, stocked, and aligned with promotional strategies to maximize product visibility and conversion.

Store Associate

Sherwin-Williams Paint Store
Houston, TX
10.2022 - 09.2023
  • Assisted customers in selecting paint products and provided color consultations.
  • Managed inventory levels, ensuring availability of popular paint brands and supplies.
  • Operated point-of-sale systems, processing transactions accurately and efficiently.

Insurance Agent

Cubides Insurance LLC
Houston, TX
04.2022 - 08.2022
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Approached potential clients by using direct marketing mailings and phone contacts.

General Assistant

Zener Maritime & Offshore Solutions LLC
Houston, TX
09.2021 - 06.2022
  • Transferred telephone calls to appropriate staff members to expedite customer service.
  • Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
  • Completed large photocopying and shredding jobs and reported faulty machinery and equipment to vendor.

Commercial Development

BBVA Bank
Bogota, Colombia
04.2017 - 09.2020
  • Worked with clients to address and respond to client and partnership management issues.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Identified customer financial service needs to prepare proposals and sell services.

Comission Analyst

Telefonica S.A, Movistar
Bogota, Colombia
09.2015 - 02.2017
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Informed guests of appropriate products available to increase retail sales.

Analyst

Marsh & McLennan Companies, Inc, Insurer Consulting Group
Bogota, Colombia
05.2012 - 04.2015
  • Identified and resolved problems through root cause analysis and research.
  • Eliminated discrepancies in financial reporting and recordkeeping through accurate preparation and management of budgets.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Generated reports detailing findings and recommendations.

Education

Public Administration

Escuela Superior De Administracion Publica
Bogota, Colombia
07-2016

Skills

  • Client Prospecting
  • Claims Reporting Systems
  • Quotes and Sales
  • Underwriter Collaboration
  • Marketing Strategy Development
  • Persuasive Negotiations
  • Policy Adjustment Knowledge
  • Customer Complaint Resolution
  • Customer service and relationship building
  • Inventory and merchandising management
  • Team leadership and training
  • Sales planning and profitability optimization

Languages

Spanish
Native or Bilingual
English
Full Professional
French
Elementary

Timeline

Assistant Manager

Sherwin-Williams Paint Store
02.2023 - Current

Store Associate

Sherwin-Williams Paint Store
10.2022 - 09.2023

Insurance Agent

Cubides Insurance LLC
04.2022 - 08.2022

General Assistant

Zener Maritime & Offshore Solutions LLC
09.2021 - 06.2022

Commercial Development

BBVA Bank
04.2017 - 09.2020

Comission Analyst

Telefonica S.A, Movistar
09.2015 - 02.2017

Analyst

Marsh & McLennan Companies, Inc, Insurer Consulting Group
05.2012 - 04.2015

Public Administration

Escuela Superior De Administracion Publica