Luisa Guerra
Paterson,NJ
Summary
Proven track record in enhancing client retention and satisfaction at Excess Telecom and Academia De Ciencias, showcasing strong negotiation skills and data entry proficiency. Spearheaded innovative strategies, achieving significant client growth and streamlining legal processes. Expert in complaint handling and client needs assessment, driving successful financial transactions and legal outcomes.
Overview
31
31
years of professional experience
Work History
Agent Services Representative
Excess Telecom
06.2023 - 09.2024
- Collaborated with colleagues to develop and implement new strategies for client retention and growth.
- Provided accurate information by utilizing proper systems, department tools and product brochures.
- Maintained accurate records of agent interactions, enabling data-driven decision-making processes within the department.
- Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
Asesora Legal
Academia De Ciencias
09.1993 - 03.2019
- Enhanced client satisfaction with timely and accurate legal advice on various matters.
- Streamlined contract negotiation processes, ensuring compliance with applicable laws and regulations.
- Maintained strict confidentiality while managing sensitive information related to clients'' legal affairs.
- Collaborated with human resources and outside counsel to protect company from legal claims.
- Negotiated favorable settlements in high-stakes disputes, saving clients time and resources in litigation.
- Assisted human resource departments in drafting employee handbooks compliant with labor laws and regulations.
- Reduced potential litigation risks by conducting thorough research and providing preemptive solutions to clients.
- Directed and supported staff with business registrations and other legal requirements.
- Coordinated with judicial officers, attorneys, court case managers and probation officers while serving multi-cultural community.
- Trained junior team members on relevant industry best practices, fostering a culture of continuous learning.
- Secured valuable intellectual property rights for clients through well-crafted trademark and patent applications.
- Worked closely with law enforcement agencies during investigations involving company-related matters.
- Provided legal counsel to clients on diverse business, financial and civil matters.
- Researched and interpreted laws, rulings and regulations to advise clients on business and legal transactions.
- Drafted and reviewed contracts and other legal documents to support client needs.
- Advised clients on corporate governance, mergers and acquisitions and other business matters.
- Negotiated settlements of disputes and litigation.
- Explained available courses of action and possible repercussions of cases to clients.
- Prepared and filed pleadings, motions and other legal documents in court proceedings.
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Created and finalized contracts and other legal documents for clients.
- Developed strategies for court proceedings and negotiations.
- Worked with legislators to assist in drafting Type legislation and enforcement procedures by offering insights as law practitioner.
- Counseled clients on potential outcomes of legal matters.
- Researched and wrote contracts, agreements and proposals.
- Contributed significantly towards diversified revenue streams by expanding the firm's clientele base through strategic marketing initiatives.
- Handled multiple mergers and acquisitions successfully, ensuring seamless transitions during complex transactions.
- Advised executive teams on proper corporate governance practices, minimizing legal exposure and liability.
- Improved internal processes by developing policies, procedures, and guidelines for the legal department''s operations.
- Developed compliance best practices for company.
- Participated in continuing education programs to stay up-to-date on the latest legal developments within the industry.
- Managed complex cases effectively, prioritizing tasks according to urgency and importance.
- Reviewed proposed legislation affecting the organization''s interests, advocating for favorable policy changes when necessary.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
- Developed strategies and arguments for hearings, trials and appeals.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Negotiated settlements with opposing counsel.
- Presented key evidence and exhibits during civil trials.
- Researched, wrote and filed motions, writs and briefs for each case.
- Participated in mediation sessions leading to cost-effective resolutions without resorting to lengthy trial procedures.
- Drafted comprehensive legal documents such as pleadings, motions, briefs, contracts, wills, and trusts for various clients.
- Drafted and reviewed contracts for clients, ensuring accuracy and compliance with applicable laws while protecting their interests.
- Presented compelling oral arguments in court hearings and trials that resulted in favorable rulings for clients.
- Represented clients in civil litigation, criminal proceedings and appeals in state and federal courts.
- Reviewed and analyzed pertinent state and federal laws and legal precedents.
- Mentored junior attorneys to improve their legal knowledge, skills, and career growth potential.
Education
Licenciado En Derecho - Legal Studies
Universidad De La Habana
Cuba07.1992
Skills
- Strong negotiation skills
- Call center experience
- Data entry proficiency
- Complaint Handling
- Client Needs Assessment
- Financial Transactions
- Policy understanding
- Cross-selling techniques
- Up-selling strategies
Additional Information
Post grados y cursos de Marketing
Timeline
Agent Services Representative
Excess Telecom
06.2023 - 09.2024
Asesora Legal
Academia De Ciencias
09.1993 - 03.2019
Licenciado En Derecho - Legal Studies
Universidad De La Habana
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