Luisa Holguin-Gonzalez
Kearny,NJ
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offers 9+ years of experience in this industry.
Overview
9
9
years of professional experience
Work History
Branch Manager
Universal Supply Group
Lodi, NJ
08.2022 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Resolved escalated customer complaints in a timely manner.
- Assisted other branches when needed during peak periods or special projects.
Counter Associate
Universal Supply Group
Hawthorne, NJ
08.2018 - 08.2022
- Greeted customers, answered questions and provided assistance.
- Processed payments for customer purchases using cash register.
- Kept counter and display areas in clean and neat fashion.
- Processed order transactions and handled debit and cash operations.
Counter Associate
Enterprise HVAC Supply
Perth Amboy, NJ
04.2015 - 05.2018
- Processed payments for customer purchases using cash register.
- Greeted customers, answered questions and provided assistance.
- Organized back room storage areas to ensure efficient product rotation and easy access to stock items when needed.
- Balanced cash drawers at the end of each shift to verify accurate transaction totals.
Education
Associate of Science - Accounting
Essex County College
Newark, NJ12-2018
Skills
- Excels in team leadership
- Retentive
- Operational Reports
- Coaching and Mentoring
- Employee Development
- Customer Service
- Branch Operations Management
- Bilingual in Spanish
- Attention to Detail
- Excellent work ethic
- Reliable
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Branch Manager
Universal Supply Group
08.2022 - Current
Counter Associate
Universal Supply Group
08.2018 - 08.2022
Counter Associate
Enterprise HVAC Supply
04.2015 - 05.2018
Associate of Science - Accounting
Essex County College
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