Open To Work
Luis A Iglesias
Chevy Chase,MD
Work Preference
Summary
Experienced Food Service Manager specializing in food safety, quality control, and employee training. Proven ability to enhance customer satisfaction and streamline operations in fast-paced dining environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Food Service Manager
Springbone Kitchen
Georgetown, Idaho
2025.03 - 2026.04
- Managed daily food service operations for a fast-casual dining environment.
- Ensured compliance with food safety regulations and sanitation standards.
- Coordinated inventory management and supply ordering to ensure consistent availability of ingredients.
- Collaborated with kitchen staff to streamline food preparation workflows.
- Trained new employees on safe food handling practices to maintain compliance with health regulations.
- Resolved customer complaints promptly, enhancing overall dining experience and customer satisfaction.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
Food Service Manager
Honeygrow
Rockville, Maryland
2024.07 - 2025.03
- Managed daily food service operations for a fast-casual dining environment.
- Ensured compliance with food safety regulations and sanitation standards.
- Coordinated inventory management and supply ordering to ensure adequate stock levels and minimize shortages.
- Collaborated with kitchen staff to streamline food preparation workflows.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Provided ongoing training for new employees on safe food handling practices.
- Coordinated catering services for special events within the facility.
- Monitored actions of staff and customers to uphold health and safety standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reviewed daily task list with employees and assigned tasks for completion.
- Ensured proper portioning and serving of meals according to established standards.
- Assigned tasks and monitored progress of all kitchen personnel.
- Handled customer complaints and feedback, implementing service improvements based on insights gathered.
General Manager
Yasmine LLC
Chevy Chase, Maryland
2023.04 - 2024.07
- Led daily operations to ensure efficient workflow and team productivity.
- Managed vendor relationships and negotiated contracts to optimize supply chain efficiency.
- Implemented quality control measures to maintain service standards.
- Performed performance evaluations and delivered constructive feedback to enhance team development.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed monthly sales data to produce reports that informed business development strategies.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Food Service Manager
Honeygrow
Reston, Virginia
2019.09 - 2023.03
- Monitored staff and customer actions to ensure compliance with health and safety standards.
- Reviewed daily task list with employees and assigned tasks for completion.
- Ensured proper portioning and serving of meals according to established standards.
- Trained new employees on policies, procedures, and customer service standards to ensure consistent service delivery.
- Resolved customer complaints and feedback to enhance service quality and customer satisfaction.
- Collaborated with health inspectors to address any compliance issues promptly.
- Oversaw food preparation, production and presentation according to quality standards.
Education
High School Diploma -
Instituto Nacional Isidro Menendez
San Miguel, El Salvador 1999-11
Skills
- Food safety management
- Quality control
- Sanitation standards
- Catering management
- Food storage
- Portion control
- Supply ordering
- Employee training
- Cross-training staff
- Team collaboration
- Customer service
- Cash handling
- Food storage
Languages
Spanish
Native/ Bilingual
Certification
- ServSafe Certification
Timeline
Food Service Manager
Springbone Kitchen
2025.03 - 2026.04
Food Service Manager
Honeygrow
2024.07 - 2025.03
General Manager
Yasmine LLC
2023.04 - 2024.07
Food Service Manager
Honeygrow
2019.09 - 2023.03
High School Diploma -
Instituto Nacional Isidro Menendez