Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Luisa Metcalf

8207 Gaucho Court,TX

Summary

Dynamic law enforcement professional with extensive experience at Bexar County Sheriff's Office, skilled in de-escalation techniques and incident response. Proven track record in crisis management and enhancing team performance through effective training. Committed to maintaining safety and integrity while ensuring compliance with legal regulations in high-pressure environments.

Overview

28
28
years of professional experience

Work History

Law Enforcement Deputy Sheriff

Bexar County Sheriff's Office
04.2001 - Current

Patrol:

  • Enforced laws and regulations, ensuring public safety during patrols and community interactions.
  • Responded to emergency calls, conducting thorough assessments and coordinating appropriate responses with local agencies.
  • Prepared detailed incident reports, documenting evidence and witness statements for ongoing investigations.
  • Mentored junior officers in procedural compliance and crisis management techniques to enhance team performance.

Civil warrants:

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Mental Health Unit:

  • Facilitated crisis intervention strategies to stabilize clients in high-stress situations.
  • Developed and maintained a safe environment through adherence to safety protocols and guidelines.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Juvenile Court Security:

  • Monitored court premises to ensure safety and compliance with legal regulations.
  • Conducted thorough security screenings of individuals entering courthouse facilities.
  • Developed and maintained effective communication channels with court personnel and stakeholders.

Drug Court Security:

  • Monitored courtroom activities to ensure safety and security for judges, staff, and visitors.
  • Evaluated existing security protocols, recommending improvements to enhance overall safety measures.
  • Responded promptly to alarms and emergencies, coordinating with appropriate personnel for resolution.

Court Security:

  • Ensured safety and security of court premises through vigilant monitoring and access control measures.
  • Conducted regular inspections to identify potential security threats and maintain a safe environment for all personnel.
  • Led crisis intervention efforts, effectively resolving conflicts while ensuring minimal disruption to court proceedings.
  • Ensured a safe environment for court officials, staff, and visitors by maintaining constant vigilance and situational awareness.

Deputy Sheriff/Detention Deputy

Bexar County Sheriff Office
06.1997 - 04.2001

Detention:

  • Supervised inmate behavior and ensured compliance with facility regulations.
  • Conducted regular security checks to maintain safety and order within detention environment.
  • Trained new deputies on procedures, policies, and emergency response techniques to enhance team performance.

SERT Deputy:

  • Implemented effective conflict resolution strategies, minimizing incidents among detainees during interactions.
  • Aided in swift emergency response situations through regular training exercises and adherence to established procedures.
  • Responded to emergency situations and de-escalated hostile confrontations.

Education

High School Diploma -

Burbank High Shool
1002Edwards, San Antonio, TX 78204
05.1988

Skills

  • De-escalation techniques
  • Integrity and ethics
  • Incident response
  • Emergency response
  • Arrest procedures
  • Subpoena delivery
  • Witness interviewing
  • Firearms proficiency
  • Street patrol
  • Hostage/Crisis Negotiation

Accomplishments

  • Achieved working towards and receiving my Master Peace Officers License by completing all necessary training task with accuracy and efficiency.
  • Awarded the Life Savers Metal for saving the life of a client who had overdosed in court.

Languages

Spanish
Full Professional

Timeline

Law Enforcement Deputy Sheriff

Bexar County Sheriff's Office
04.2001 - Current

Deputy Sheriff/Detention Deputy

Bexar County Sheriff Office
06.1997 - 04.2001

High School Diploma -

Burbank High Shool