Luisa Mondragon
Miami Shores,United States
Summary
Highly skilled Business Office Manager with background in overseeing operational efficiencies, managing staff and ensuring smooth-running office environments. Strengths include strategic planning, budgeting, project management and team leadership. Previous roles have resulted in improved productivity, streamlined processes and cost reductions. Demonstrates strong communication skills combined with ability to handle multiple tasks simultaneously.
Overview
22
22
years of professional experience
Work History
Business Office Manager SNF
Treasure Isle Care Center
North Bay Village, United States
02.2023 - 09.2024
- Implemented electronic billing and online payment systems to streamline financial transactions
- Finalized month-end financial reports, ensuring accuracy in data reconciliation and assessment of fixed assets
- Aligned revenue cycle management with organizational priorities to enhance patient intake and optimize billing and collections processes
- Reviewed and updated Quality Assurance and Performance Improvement (QAPI) processes, ensuring compliance with current standards and regulations
Traveling Business Office Manager TBOM SNF
Consulting Support Services
West Palm Beach, United States
10.2021 - 02.2023
- Managed patient accounts by overseeing private pay collections and accurate cash postings, ensuring all payments were applied to the correct accounts
- Conducted daily census tracking and executed month-end financial closings to maintain up-to-date and precise financial records
- Administered resident trust funds in compliance with regulatory standards and handled Medicare bad debt processes, including reconciliation of cash records with bank statements
Business Office Manager SNF
Plantation Nursing & Rehab Center
Plantation, United States
08.2020 - 10.2021
- Managed billing and collections for various payers, ensuring adherence to specific requirements and timely processing of appeals following claim denials
- Recorded and reconciled payments from patients and insurance companies, maintaining accurate and current accounts receivable
- Conducted month-end closing procedures, including account reconciliation and financial statement review to ensure accurate transaction recording
- Handled resident trust funds management, ensuring regulatory compliance and meticulous record-keeping, and addressed Medicare bad debt through established collection efforts
Regional Business Office Manager
NuVision Management
Fort Lauderdale, United States
02.2008 - 08.2020
- Managed accounts receivable for healthcare facilities, ensuring compliance with regulations and efficient billing and collection processes
- Updated financial policies regularly to align with legislative changes and market conditions, enhancing organizational and client satisfaction
- Instituted clear revenue recognition, billing, and collection guidelines to reduce errors and expedite payment processing
- Analyzed accounts receivable aging reports to assess and address outstanding invoices, improving financial tracking and accountability
- Authorized quarterly bad debt write-offs for Medicare and non-Medicare accounts, following stringent criteria for deductibility and collectability
Billing and Collections Manager
Med Fi International
Miami Lakes, United States
04.2006 - 02.2008
- Managed the implementation of a systematic collection process, resulting in improved tracking of liens and facilitation of follow-ups on outstanding payments and bad debts
- Designed and executed new operational policies to bolster compliance and efficiency in insurance, revenue, and claims processing, coupled with the preparation and analysis of quarterly AR reports to identify performance trends
Assistant Director Patient Financial Services
Watsonville Community Hospital
Watsonville, United States
05.2002 - 04.2006
- Oversaw policy development and monitoring for insurance, revenue, and claims processing, enhancing procedures to maximize reimbursements from primary and secondary insurers
- Managed comprehensive billing operations, including claims generation, payment posting, and the processing of appeals, reviews, denials, and adjustments
- Directed daily management of billing systems, electronic payment functions, and receivables, while supervising payroll staff to ensure precise billing and effective claim follow-ups
Education
High School Diploma -
Hialeah High School
Hialeah, FL06-1993
Skills
- Medicare
- Accounts Payable
- Accounts Receivable
- Billing
- Managed Care
- Medicaid
- Claims Processing
- Insurance Documentation
- Healthcare Provider Contracting
- Financial Services
- Payment Posting
- Trial Balances
- Consulting
- Office Management
- Past Due Accounts
- Reconciliation
- Accounting Close
- Credit and Collections
- Health Maintenance Organization (HMO)
- Nursing Home Liens
- Hospital Accounts Receivable Management
- Healthcare Providers
- Healthcare Reimbursement
- Reimbursement Guidelines
- Insurance Reporting Skills
- Time Management
- Reimbursement
- People Management
- Billing Records
- Financial Planning
- Idx
- Patient Care
- Outpatient Care
- Data Entry
- Demographics
- Problem Solving Skills
- Performance Management
- Health Plan Analysis Skills
- Documentation
- Patient Admissions
- Revenue Management
- Financial Analysis
- Performance Reviews
- Regulations
- Data Analysis
- Financial Transactions
- Payroll Administration
- Fund Management
- Payroll Management
- Regulatory Compliance
- Financial Reporting
- Maintain Compliance
- Process Management
- Financial Statements
- Record Keeping
- Accounting Policy Development
- Procedure Development
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Business Office Manager SNF
Treasure Isle Care Center
02.2023 - 09.2024
Traveling Business Office Manager TBOM SNF
Consulting Support Services
10.2021 - 02.2023
Business Office Manager SNF
Plantation Nursing & Rehab Center
08.2020 - 10.2021
Regional Business Office Manager
NuVision Management
02.2008 - 08.2020
Billing and Collections Manager
Med Fi International
04.2006 - 02.2008
Assistant Director Patient Financial Services
Watsonville Community Hospital
05.2002 - 04.2006
High School Diploma -
Hialeah High School
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