Spiro Zonja

•Provided exceptional service in various dining environments, including fine dining, lounge bar, sports bar, and upscale restaurant.

• Developed extensive knowledge of wine and cocktail pairings, enhancing guest experiences.

•Collaborated with kitchen staff to ensure timely and accurate order delivery.

• Managed high-pressure situations, maintaining professionalism and efficiency during peak hours.

• Built strong relationships with regular patrons, contributing to a welcoming atmosphere.

• Trained new staff on restaurant operations and policies to strengthen performance.
• Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
• Trained staff members on use of POS system.
• Supervised server staff and simultaneously served personal section of tables.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Increased sales per customer by listening actively and recommending relevant menu items.

• Providing excellent wait service to ensure satisfaction
• Taking customersʼ orders and delivering food and beverages
• Menu recommendations, answering questions and sharing additional information with restaurant customers.

• Performed as fire team member during situational training exercises and infantry dismounted battle drills.
• Secured and protected military property, assets, and personnel.
• Operated and maintained armored vehicles.
• Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
• Coordinated patrol operations to maintain safe urban and rural environments.
• Assembled, disassembled and maintained various weapons for operational readiness.
• Looked after weapons by scheduling and performing organizational and preventive maintenance.
• Worked weekends and long hours in deployed locations to complete Type taskings.
• Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.

• Greeting and escort customers to their table
• Serve food and beverage
• Prepare tables by setting up linens, silverware and glasses
• Check dishes and kitchenware for cleanliness and presentation and report any problems.

• Opening and closing various accounts, such as checking and savings accounts
• Providing solid advice to customers regarding financial services
• Promoting and selling financial products
• Providing customer service, including welcoming new clients and addressing customer complaints.