Mattilda Hill

• Managed table assignments and optimized seating arrangements for efficient service flow.
• Provided exceptional customer service to enhance dining experiences and foster repeat business.
• Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
• Trained new servers in menu knowledge, service standards, and operational procedures.
• Resolved customer complaints swiftly, ensuring satisfaction and maintaining restaurant reputation.
• Implemented upselling techniques to increase revenue through beverage and dessert promotions.
• Monitored inventory levels and communicated needs to management for effective stock management.
• Maintained cleanliness and organization of dining area, adhering to health regulations and standards.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Oversaw table assignments and optimized seating arrangements to enhance service efficiency.
• Delivered exceptional customer service to elevate dining experiences.
• Facilitated collaboration with kitchen staff to optimize food delivery timelines and ensure order accuracy.
• Addressed customer complaints promptly to uphold satisfaction and enhance restaurant reputation.
• Executed upselling strategies to enhance revenue through targeted beverage and dessert promotions.
• Oversaw cleanliness and organization of dining area, ensuring compliance with health regulations.
• Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
• Delivered food and beverages efficiently while prioritizing customer satisfaction.
• Facilitated teamwork during peak shifts to optimize workflow and enhance guest experiences.
• Fostered strong relationships with loyal customers to enhance retention.
• Executed opening and closing procedures to guarantee optimal dining area readiness.
• Utilized slow periods to restock supplies, including ice trays and delivery bags.
• Delivered exceptional service during peak periods, ensuring meticulous attention to detail and strong guest rapport.
• Prepared high-quality beverages according to standard recipes and customer preferences.

Managed service for all tables indoors and on outdoor deck during live band performances. Assisted with phone inquiries and customer service regarding band information and takeout orders. Supported team by busing tables, hosting guests, bartending, and training new staff members.

• Crafted innovative cocktails, enhancing customer satisfaction and driving repeat business.
• Trained new bartenders on techniques, recipes, and customer service standards.
• Developed strong relationships with regular patrons, fostering a welcoming atmosphere.
• Executed efficient service during high-volume shifts, maintaining quality and speed.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Crafted and served cocktails in high-pressure environments, ensuring customer satisfaction.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Obtained cash bank and stocked service bar to prepare for operation.
• Delivered exceptional customer service by promptly addressing guest inquiries and needs.
• Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
• Trained new servers on menu items, service standards, and operational procedures.
• Maintained cleanliness and organization of dining area, enhancing overall guest experience.
• Implemented effective upselling techniques to increase sales and enhance customer satisfaction.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

Achieved efficient management of takeout phone orders, enhancing customer satisfaction. Streamlined packaging process for to-go meals, contributing to operational efficiency. Upheld cleanliness standards, fostering a welcoming dining environment. Developed new staff through effective training programs, improving team performance. Executed accurate cash handling, maintaining financial integrity. Answered 50+ calls daily.