Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Ocampo

North Hollywood,CA

Summary

Dynamic individual with extensive experience in staff supervision and customer service at Kura Sushi. Proven ability to enhance dining experiences through effective multitasking and problem-solving. Recognized for efficiently managing high-volume service and maintaining quality assurance, ensuring seamless operations and satisfied guests.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Head Server

Kura Sushi
Sherman Oaks, CA
05.2023 - Current
  • Coordinated dining room flow and ensured timely service for guests.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Shift Lead

Boba Guys
North Hollywood, CA
07.2021 - 10.2023
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Completed opening and closing duties to facilitate business operations.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Delegated tasks to employees and monitored activities and task completion.

Payoff Specialist

Lawyers Title Company
Burbank, CA
06.2019 - 03.2020
  • Coordinated with lenders to verify outstanding loan balances and payments.
  • Communicated effectively with clients to clarify payoff details and requirements.
  • Processed requests for payoff quotes efficiently and accurately.
  • Maintained organized records of transactions and correspondence for easy access.

Education

Bachelor of Arts - Psychology

University of California
CA
06-2018

Skills

  • Staff supervision
  • Problem solving
  • Time management
  • Customer service
  • Multitasking
  • Task delegation
  • Quality assurance
  • Team leadership

Certification

  • California Responsible Beverage Service Training
  • California Food Handlers Certification (2024-2027)

Timeline

Head Server

Kura Sushi
05.2023 - Current

Shift Lead

Boba Guys
07.2021 - 10.2023

Payoff Specialist

Lawyers Title Company
06.2019 - 03.2020

Bachelor of Arts - Psychology

University of California

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