Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Luisa Ramatowski

Birmingham

Summary

Detail-oriented healthcare and customer service professional seeking a role in sample collection and processing. Adept at maintaining high-quality standards, active communication, and ensuring proper handling and storage of materials to meet organizational and regulatory requirements.

Overview

18
18
years of professional experience
1
1
Certification

Work History

CNA

North Hill Nursing and Rehabilitation
01.2025 - 08.2025

Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Assisted with adequate nutrition and fluid intake. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Assisted with ADLs. Maintained a clean, orderly and well-stocked environment.

Customer Service Representative

VXI Global Solutions
06.2021 - 10.2023
  • Answered inbound calls, assisted customers, made arrangements for repairs or exchanges, documented cases, and multitasked across multiple systems
  • Selected to remain on the project due to exceptional performance

Customer Service Representative

Conduent
09.2020 - 02.2021
  • Handled inbound and outbound calls to assist customers, including resolving technical issues

CNA - Certified Nursing Assistant

Extendicare Health and Rehabilitation Center
05.2017 - 03.2019
  • Assisted residents with ADLs (Activities of Daily Living). Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Assisted with adequate nutrition and fluid intake. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Assisted with ADLs. Maintained a clean, orderly and well-stocked environment.

CSR - Customer Service Representative

PatronReps
05.2017 - 07.2017
  • Supported customers with claim placements and updates

CSR/New Hire Advocate

Asurion
01.2008 - 10.2016
  • Prevented store losses, trained new employees, resolved customer complaints, and provided billing, tech support, and sales assistance

CNA - Certified Nursing Assistant

Maxim Healthcare Services
05.2013 - 07.2015
  • Provided patient care, assisted with ADLs, and maintained a clean and safe environment. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Assisted with adequate nutrition and fluid intake. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Assisted with ADLs. Maintained a clean, orderly and well-stocked environment.

Education

GED -

Piedmont High School
Piedmont, CA

Skills

  • Vital Signs
  • Technical Support
  • Caregiving
  • Patient Care
  • Customer Service
  • Communication Skills
  • Conflict Management
  • Analysis Skills
  • Phone Etiquette
  • English Proficiency

Certification

  • CNA - Certified Nursing Assistant, 08/01/00
  • Phlebotomy Certification, AL-13393-128193, 11/25/24
  • Phlebotomy Certification, National Healthcare Certification Organization, N24111963, 11/25/24

Additional Information

Proficient in sample collection and processing techniques., Experienced in labeling, packing, and shipping samples with accuracy and efficiency., Skilled in monitoring and maintaining equipment for optimal performance., Strong attention to detail in recording weights, product labeling, and inventory management., Effective communicator focused on maintaining quality and ensuring compliance with regulatory standards., Adept at following timelines for freezing and packing samples for final processing., Energetic work attitude with a commitment to achieving organizational objectives.

Timeline

CNA

North Hill Nursing and Rehabilitation
01.2025 - 08.2025

Customer Service Representative

VXI Global Solutions
06.2021 - 10.2023

Customer Service Representative

Conduent
09.2020 - 02.2021

CNA - Certified Nursing Assistant

Extendicare Health and Rehabilitation Center
05.2017 - 03.2019

CSR - Customer Service Representative

PatronReps
05.2017 - 07.2017

CNA - Certified Nursing Assistant

Maxim Healthcare Services
05.2013 - 07.2015

CSR/New Hire Advocate

Asurion
01.2008 - 10.2016

GED -

Piedmont High School