Luisa Ramos
Peoria,AZ
Summary
Accomplished Shift Leader with a proven track record at Jersey Mike's Subs and Popeye's. Skilled in cash handling and problem-solving, consistently enhancing team performance and customer satisfaction. Holds a ServSafe Certification, underscoring a commitment to quality control and food safety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Jersey Mike's Subs
Phoenix, AZ
01.2024 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Team Member
Salad And Go
Phoenix, AZ
02.2023 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Shift Lead/Morning Prep Cook
Popeyes® Louisana Kitchen
Phoenix, AZ
09.2021 - 11.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Delivered consistent portion control through the precise measurement of ingredients for recipe adherence and cost-efficiency purposes.
Skills
- Positive Attitude
- Quick Learner
- Team Leadership
- Problem-Solving
- Customer service focus
- Staff Training
- Works Well Under Pressure
- Quality Control
- Food Safety
- ServSafe Certification
Certification
ServSafe: Food Protection Manager Certification
Timeline
Shift Leader
Jersey Mike's Subs
01.2024 - 05.2024
Team Member
Salad And Go
02.2023 - 08.2023
Shift Lead/Morning Prep Cook
Popeyes® Louisana Kitchen
09.2021 - 11.2022