Luisa Suarez
ARLINGTON,Virginia
Summary
Financial Engineer with a degree in Business Administration and Management, focused on operational logistics, process optimization, and business operations. Experienced in analyzing workflows, identifying inefficiencies, and implementing practical solutions that improve efficiency, reduce costs, and customer service.
Overview
3
3
years of professional experience
Work History
Operations Analyst
Serlefin BPO&O
Bogota, Colombia
12.2019 - 04.2022
- Identified operational and performance issues and worked with managers to resolve concerns.
- Performed operational analysis and reporting using Excel and Google Sheets.
- Developed and implemented operational strategies for optimizing efficiency, and improving customer service.
- Developed reports using analytics tools to support decision-making. BI tools (Power BI).
Administrative Assistant
CPC Oriente
Bucaramanga, Colombia
02.2019 - 07.2019
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed correspondence and communications for multiple departments effectively.
Education
Associate of Arts - Business Administration And Management
IVY Christian College
Vienna, VA03-2026
Bachelor in Financial Engineering -
Universidad Autonoma De Bucaramanga
Bucaramanga-Colombia07-2018
Skills
- Microsoft Excel - Power BI
- Team collaboration
- Operations management
- Organizational skills
- Customer service
- Operational strategy
- Decision-making and problem-solving
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Operations Analyst
Serlefin BPO&O
12.2019 - 04.2022
Administrative Assistant
CPC Oriente
02.2019 - 07.2019
Associate of Arts - Business Administration And Management
IVY Christian College
Bachelor in Financial Engineering -
Universidad Autonoma De Bucaramanga