Luisa Torres
Walhalla,SC
Summary
Dynamic and detail-oriented professional with experience at Chick-fil-A, excelling in customer service and team collaboration. Proven ability to enhance workflow efficiency and boost sales through effective communication and upselling techniques. Skilled in inventory management and adept at resolving guest inquiries, ensuring a welcoming atmosphere and high satisfaction levels.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Chick-fil-A
Seneca, SC
07.2024 - 04.2025
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes and communication between team members.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Trained new team members on restaurant protocols and customer service best practices, enhancing overall team performance.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
Pharmacy Technician
CVS Pharmacy
Seneca, SC
08.2024 - 10.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Front of the House
McDonald's
03.2021 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
No - High School
Walhalla High School
Walhalla SC05.2023
Skills
- Inventory management
- Customer service
- Sales techniques
- Patient confidentiality
- Team collaboration
- Communication skills
- Problem resolution
- Workflow optimization
- Time management
- Attention to detail
- Greeting guests
- Guest relations
- Social perceptiveness
- Special requests handling
- Complaint handling
- Staff coordination
- Phone etiquette
- Professional appearance
- Multilingual
Certification
I am a certified pharmacy technician
Languages
Spanish
Full Professional
Timeline
Pharmacy Technician
CVS Pharmacy
08.2024 - 10.2024
Front of House Team Member
Chick-fil-A
07.2024 - 04.2025
Front of the House
McDonald's
03.2021 - 11.2021
No - High School
Walhalla High School