Luisa Trevino
Hobbs,NM
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Navigator
Guidance Center of LEA County
08.2024 - Current
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
- Utilized Microsoft Word to edit, create and save confidential documents.
- Promoted a positive work environment among peers by remaining approachable, supportive, and flexible when collaborating on shared tasks.
- Managed complex cases, ensuring timely access to appropriate resources and services.
Intake Specialist
Guidance Center of LEA County
01.2024 - Current
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
Receptionist
Guidance Center of LEA County
06.2023 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Kindergarten Paraprofessional
Southern heights elementary
02.2021 - Current
- Modeled positive behaviors to elevate classroom standards
- Worked with students in small groups to help reinforce learning objectives
- Developed a positive relationship with each child through observation and learning experience and enhanced student development and growth
- Grade homework and tests using electronic marking devices or answer sheets
- Used the teacher's lesson plans to explore subjects with students by lecturing on topics and leading hands-on activities
- Maintained clean and organized classroom space to help students feel welcome and promote learning
- Support students in need of extra support with close mentoring and project assistance
- Observed students during activities and assignments to document their strengths and weaknesses
- Taught students about positive social behaviors and skills for building relationships with others
- Helped outside of the classroom to monitor and protect students, including assisting teachers' classes during their absence
- Modeled positive behavior and maintained classroom order to keep the environment learning-focused
Sandwich Artist
Love's Travel shop
11.2019 - 12.2019
- Presented a cheerful attitude when assisting customers and creating sandwiches
- Worked independently and teamed up with others to ensure a productive workflow
- Restocked low supplies during shifts, including meats, bread, cookware, vegetables, drinks, and napkins
- Engage each guest warmly and with friendly demeanor to build an immediate positive relationship
- Assisted new team members with responsibilities through effective training, on-going mentoring, and hands-on support
- Cooked and packaged simple foods like sandwiches, salads and pizzas
Education
High School Diploma -
Eunice High School
Eunice, NM05.2020
Skills
- Money handling
- Serve customers
- Operate cashier register
- Restock shelves
- Prepare orders
- Teaching and leadership skills
- Excellent communication skills
- Creative and artistic abilities
- New patient intake
- Healthcare Systems Knowledge
Certification
CPR/First Aide/AED certified
Languages
Spanish
Native or Bilingual
Timeline
Care Navigator
Guidance Center of LEA County
08.2024 - Current
Intake Specialist
Guidance Center of LEA County
01.2024 - Current
Receptionist
Guidance Center of LEA County
06.2023 - Current
Kindergarten Paraprofessional
Southern heights elementary
02.2021 - Current
Sandwich Artist
Love's Travel shop
11.2019 - 12.2019
CPR/First Aide/AED certified
High School Diploma -
Eunice High School
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