Telecommunications Operator
Hutchinson Regional Medical Center
Hutchinson, KS
01.2022 - Current
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.