Luis A Villagomez Rivera
El Paso,TX
Summary
Dedicated professional with extensive experience in customer interactions and service excellence. Ability to prioritize tasks efficiently while engaging customers to build strong relationships and drive brand loyalty. Known for resolving complex issues through teamwork and effective communication, consistently enhancing overall customer experiences.
Overview
6
6
years of professional experience
Work History
Contact Center
GECU Bank
El Paso, TX
03.2026 - Current
- Contributed innovative solutions to boost team performance and project outcomes.
- Collaborated effectively with diverse colleagues to achieve product and service goals.
- Resolved customer issues with knowledgeable service, enhancing satisfaction levels.
- Prioritized and organized tasks to meet service objectives efficiently.
Sales Associate
Spectrum
09.2024 - 02.2026
- Engaged customers, provided product knowledge, and enhanced shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment.
- Developed strong relationships with customers to promote brand loyalty.
Server
Olive Garden
05.2024 - 09.2024
- Wrote patrons' food orders on order slips, memorized orders and entered orders into computers for transmission to kitchen staff.
- Promoted specials, desserts, appetizers, and high-profit beverages to drive up meal totals.
- Addressed and resolved customer concerns quickly, working with management to fix complex issues.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
Server
Great American Steakhouse - Airway
06.2023 - 09.2024
- Wrote patrons' food orders on order slips, memorized orders and entered orders into computers for transmission to kitchen staff.
- Promoted specials, desserts, appetizers, and high-profit beverages to drive up meal totals.
- Addressed and resolved customer concerns quickly, working with management to fix complex issues.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
Deli
Walmart
09.2023 - 06.2024
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Assisted in training new servers, enhancing team readiness and service quality
- Performed opening and closing duties, including setting up dining area and restocking supplies to ensure smooth operations
- Responded to guest inquiries and complaints professionally, contributing to guest satisfaction and loyalty
- Accurately recorded orders on cash register and point-of-sale system
- Handled money transactions accurately while following company procedures for handling cash payments
Sales Representative
Kirby
01.2024 - 03.2024
- Connected with customers to offer assistance and promote products.
- Led training sessions for new hires on customer service best practices.
- Managed cash and credit card transactions.
- Notified customers of new products, prices and special offers.
Server
Great American Steak House
01.2022 - 08.2023
- Delivered prompt customer service, contributing to positive guest experiences
- Provided excellent customer service to ensure satisfaction
- Responded efficiently to guest inquiries and complaints, fostering customer satisfaction
- Greeted guests and provided menus
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Accurately recorded orders on cash register and point-of-sale system
- Maintained transaction records to ensure compliance with legal and company policies
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Assisted in training new servers
Server
La Malinche
12.2020 - 09.2022
- Provided excellent customer service to ensure satisfaction
- Greeted guests and provided menus
- Took orders from customers accurately and in a timely manner
- Assisted customers by addressing inquiries and resolving issues to enhance overall dining experience.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Assisted in training new servers
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Handled money transactions accurately while following company procedures for handling cash payments.
- Recorded transactions during shifts to ensure compliance with company policy and accuracy in financial reporting.
Education
High School Diploma -
Mountain View High School
El Paso, TX05-2021
Skills
- Call handling
- Customer service
- Client relations and support
- Customer engagement
- Service resolution
- Process optimization
- Time management
- Work reliability
Languages
- English
- Spanish
Timeline
Contact Center
GECU Bank
03.2026 - Current
Sales Associate
Spectrum
09.2024 - 02.2026
Server
Olive Garden
05.2024 - 09.2024
Sales Representative
Kirby
01.2024 - 03.2024
Deli
Walmart
09.2023 - 06.2024
Server
Great American Steakhouse - Airway
06.2023 - 09.2024
Server
Great American Steak House
01.2022 - 08.2023
Server
La Malinche
12.2020 - 09.2022
High School Diploma -
Mountain View High School