Lyndsay Mcpherson
Huntington Beach,CA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Veterinary Contact Center Representative
Animal dermatology group
Newport Beach , California
11.2024 - 01.2025
- Exceeded established service goals while leveraging customer service, sales and employee management best practices
- Provided technical support to customers on products or services offered by the company.
- Offered resolutions to de-escalate calls and solve customer issues.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Followed up with customers after each interaction to ensure satisfaction.
Client Service Representative
Coast To Coast Cardiology, A Veterinary Service
Irvine, California
09.2023 - 10.2024
- Assisted customers with price checks, estimates and addressing other inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Collected deposits or payments and arranged for billing.
Receptionist Tech Assistant
Brook Ellis/Baker Bristol Pet hospital
Fountain Valley, California
09.2021 - 08.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
Education
GED -
Tustin High School
Tustin, CA05-2005
Skills
- Script adherence
- CRM software
- Workload management
- Complaint resolution
- Call handling
- Inbound phone call management
- Call documentation skills
- Problem-solving skills
- Data entry
- Customer communications
- Customer support
- Resolving issues
- Professional phone voice
- Prospecting skills
- Verbal and written communication
- Appointment scheduling
- Customer relationship management
- Payment processing
- Call center operations
- Call center customer service
- Cash handling
- Proficient in Microsoft word, Excel
Timeline
Veterinary Contact Center Representative
Animal dermatology group
11.2024 - 01.2025
Client Service Representative
Coast To Coast Cardiology, A Veterinary Service
09.2023 - 10.2024
Receptionist Tech Assistant
Brook Ellis/Baker Bristol Pet hospital
09.2021 - 08.2023
GED -
Tustin High School