Kristen Cato
Customer Service | Data Entry
Pearland,TX
Summary
Diligent Contact Center Representative with strong background in customer service and problem resolution. Successfully handled high call volumes and consistently met performance targets. Demonstrated effective communication and active listening skills to address customer concerns.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Contact Center Representative
Liveops
01.2023 - Current
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
Data Entry/Appointment Setter
Advantmed
01.2022 - 04.2024
- Data Entry
- Handle No Show Appointment cases
- Assist members with links to test for virtual visits
- Update member information in the EA portal
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
Customer Service Representative
Teleperformance
04.2021 - 11.2021
- Outbound calls through automated dialer
- Follow up on requested quotes for insurance
- Transfer calls to a Licensed Sales Agent
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Personal Assistance
Private Sitting
02.2017 - 06.2021
- Delivered exceptional customer service while handling diverse passenger needs, including medical emergencies or personal assistance requests.
- Responded to patient requests with appropriate clinical and personal assistance.
- Provided personal assistance, emotional support and personal care to clients.
- Enhanced patient care by providing personal assistance, emotional support, and closely monitoring vital signs.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Education
Certificate in Health Information Technology - medical office specialist
Texas State Technical College
Waco, TX 11.2024 - Current
Certificate in Business Entrepreneurship - Business Administration
Bossier Parish Community College
Bossier City, LA 04.2021 - 05.2021
Skills
Script adherence
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
HealthCare IT Support
Timeline
Certificate in Health Information Technology - medical office specialist
Texas State Technical College
11.2024 - Current
HealthCare IT Support
06-2023
Contact Center Representative
Liveops
01.2023 - Current
Data Entry/Appointment Setter
Advantmed
01.2022 - 04.2024
Customer Service Representative
Teleperformance
04.2021 - 11.2021
Certificate in Business Entrepreneurship - Business Administration
Bossier Parish Community College
04.2021 - 05.2021
Personal Assistance
Private Sitting
02.2017 - 06.2021
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