- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Reading
- I participate in a variety of outdoor recreational activities
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I participate in low-impact exercises to strengthen core muscles
- Watching Movies and TV Shows
- I enjoy cooking for friends and family gatherings
- Fashion and Style
- Growing herbs, vegetables, or fruits in home gardens
- Music
- Learning new cooking techniques and expanding my culinary skills
- Cooking
- Gardening
- Enjoy participating in [activity] for overall physical and mental well-being
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- Dancing
- I like working with my hands and fixing things
- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration
- Food Tourism
- I enjoy helping others and giving back to the community
- Baking
- I like trying new recipes and food trends
- Passionate about balancing physical health with mental and emotional wellness
- Photography
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Volunteer Work
- Food Photography
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Bread Making
- Fashion
- Cake Decorating
- Dance
Evelyn Jones
Stone,GA
Summary
Adept at navigating complex customer service landscapes, I significantly enhanced customer satisfaction and sales revenue during my tenure at Liveops. Leveraging strong problem-solving skills and a deep understanding of customer needs, I streamlined communication processes and maintained high-quality service standards. My proficiency in data entry and exceptional active listening abilities have consistently fostered positive client relations and brand loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative Contractor
Liveops
04.2007 - Current
- Maintained a thorough knowledge of company products and services to provide accurate information to customers.
- Reduced customer complaints through proactive problem-solving and timely follow-up on outstanding issues.
- Participated in ongoing training initiatives to stay updated on industry trends, product developments, and best practices in customer service delivery.
- Streamlined communication processes for improved efficiency, effectively managing high call volumes.
- Maintained strict confidentiality when handling sensitive personal information in accordance with company policies and regulations.
- Contributed to increased sales revenue by offering relevant product recommendations based on customer needs.
- Retained valuable customers through empathetic communication, understanding their frustrations, and working towards mutually beneficial resolutions.
- Enhanced customer satisfaction by swiftly addressing and resolving inquiries and issues.
- Developed rapport with customers by actively listening to their concerns and providing tailored solutions.
- Navigated complex computer systems for efficient data entry, ensuring accurate record-keeping and timely updates.
- Promoted a positive brand image by delivering consistent, courteous, and professional service to customers at all times.
Education
High School Diploma -
Franklin Senior High School
Franklin, LA05-1978
Skills
- Microsoft office
- Call center experience
- Customer focus
- Appointment scheduling
- Complaint handling
- Payment processing
- Typing speed
- Escalation management
- Script adherence
- Customer service
- Multitasking and organization
- Shipping and receiving
- Adaptability and flexibility
- Active listening
- Customer relations
- Data entry
- Computer proficiency
- Task prioritization
- Product knowledge
- Client relations
- Documentation
- Conflict resolution
- Shipping procedures
- Scheduling
- Order fulfillment
- Building rapport
- Customer relationship management (CRM)
- Cultural awareness
- Product sales
- Order processing
- Call center operations
- Customer education
- Reading comprehension
- Sales closing
- Product and service solutions
- Information security
- Brand representation
- Service upselling
- Quality assurance controls
- Product promotion
Interests
Timeline
Customer Service Representative Contractor
Liveops
04.2007 - Current
High School Diploma -
Franklin Senior High School
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